5 months ago

Senior Customer Success Manager - UK / Netherlands

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Senior Customer Success Manager for Apollo GraphQL Enterprise Solutions leads high-touch, strategic engagements with large enterprise customers, guiding API adoption, coordinating cross-functional delivery, and driving measurable business outcomes while ensuring successful remote delivery from the UK or the Netherlands.

Location: United Kingdom, Netherlands

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.
•Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.
•Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.
•Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives.
•Regularly engage with customers to address questions, align on goals, and connect them with the right resources for success.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•7+ years of experience in a technical, customer-facing role (e.g., Technical Project Manager, Customer Success Manager, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager)
•Proven experience leading customer-facing project management and service delivery engagements
•Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
•Skilled in partnering with Sales to drive customer adoption, expansion, and success
•Experience with software engineering teams and cloud-native software development, APIs, and web technologies

Experience:7+ yearsCloudAPIsWeb technologiesEnterprise software

Skills:InterpersonalCommunicationLeadershipStakeholder management

Tech Stack:GraphQLAWSGCPAzureAPIsCloudWeb technologies

Company Brief

Apollo GraphQL

Provides a GraphQL platform including Apollo Server, Apollo Client, and managed cloud services to help teams build, operate, and scale GraphQL APIs with observability, schema management, and performance tooling.

Industry: API Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Apollo GraphQL

5 months ago

Senior Customer Success Manager - UK / Netherlands

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United Kingdom, Netherlands

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.
•Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.
•Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.
•Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives.
•Regularly engage with customers to address questions, align on goals, and connect them with the right resources for success.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•7+ years of experience in a technical, customer-facing role (e.g., Technical Project Manager, Customer Success Manager, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager)
•Proven experience leading customer-facing project management and service delivery engagements
•Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
•Skilled in partnering with Sales to drive customer adoption, expansion, and success
•Experience with software engineering teams and cloud-native software development, APIs, and web technologies

Experience:7+ yearsCloudAPIsWeb technologiesEnterprise software

Skills:InterpersonalCommunicationLeadershipStakeholder management

Tech Stack:GraphQLAWSGCPAzureAPIsCloudWeb technologies

Company Brief

Apollo GraphQL

Industry: API Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn