Senior Customer Success Manager

Crusoe
San Francisco
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Presentation","Interpersonal","Relationship-building","Adaptability"]

Senior Customer Success Manager responsible for driving strong, long-term relationships with clients, guiding them through cloud AI/ML solutions, and coordinating with product/engineering to ensure adoption, value realization, and renewals in Crusoe’s cloud go-to-market strategy.

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FursaFursa
Crusoe
Crusoe
9 months ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Senior Customer Success Manager responsible for driving strong, long-term relationships with clients, guiding them through cloud AI/ML solutions, and coordinating with product/engineering to ensure adoption, value realization, and renewals in Crusoe’s cloud go-to-market strategy.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
  • •Work on case studies to highlight customer successes.
  • •Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
  • •Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
  • •Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.

Pay and Benefits

Perks:Health InsuranceVisionDental401kEquityParental LeaveLife InsuranceTeladocPet-friendly OfficesPaid LeaveCell PhoneCommuter Benefits

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred
  • •Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
  • •Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms
  • •Excellent interpersonal, communication, and presentation skills
  • •Demonstrated ability to build relationships at all levels within an organization
Experience:Cloud computingAIMLTechnology-driven environment
Education:Bachelor's in Computer Science
Skills:CommunicationPresentationInterpersonalRelationship-buildingAdaptability
Tech Stack:KubernetesCloud computingAIML

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor