Community Development Authority

1 month ago

Section Head- Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Oversee the Customer Care division to deliver high-quality government services, improve the customer experience, and efficiently manage complaints and feedback. Lead strategy, policy implementation, budgeting, and service level agreements to ensure consistent, transparent service across centers, driving customer satisfaction and operational excellence.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee the development of the customer care system to ensure exceptional government services, manage complaints and suggestions, and enhance customer experience.
•Lead strategic planning, set short- and medium-term operational goals for the department, and implement policies and procedures with ongoing improvements.
•Prepare the annual budget for the customer care section, secure approvals, and monitor expenditures to align with policies.
•Motivate and manage staff, monitor performance indicators, arrange training, and optimize resource utilization to meet department objectives.
•Supervise service level agreements with involved departments, coordinate field visits to service centers, assess compliance, and publish performance reports with corrective actions.

Key Requirements

•Bachelor's degree in Business Administration or Quality Excellence or equivalent; fluency in Arabic and English (spoken and written).
•10+ years of experience in a related field with at least 3 years in a supervisory/leadership role.
•Emirati (UAE National) nationality as indicated in the job posting.
•Strong leadership and communication skills with the ability to set plans, budgets, and drive process improvements.
•Knowledge of customer service governance, SLA management, and quality assurance frameworks.

Experience:10+ yearsGovernmentPublic sectorCustomer careQuality management

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingStrategic thinkingStakeholder management

Languages:ArabicEnglish

Eligibility

Nationality:UAE National

Company Brief

Community Development Authority

The Community Development Authority (CDA) is a Dubai government entity responsible for designing and implementing social development policies, family and community services, and programs that enhance community well-being and cohesion across the Emirate.

Industry: Public Sector Agencies

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Website

Loading job details...

Preparing the role view and application actions.

Community Development Authority

1 month ago

Section Head- Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee the development of the customer care system to ensure exceptional government services, manage complaints and suggestions, and enhance customer experience.
•Lead strategic planning, set short- and medium-term operational goals for the department, and implement policies and procedures with ongoing improvements.
•Prepare the annual budget for the customer care section, secure approvals, and monitor expenditures to align with policies.
•Motivate and manage staff, monitor performance indicators, arrange training, and optimize resource utilization to meet department objectives.
•Supervise service level agreements with involved departments, coordinate field visits to service centers, assess compliance, and publish performance reports with corrective actions.

Key Requirements

•Bachelor's degree in Business Administration or Quality Excellence or equivalent; fluency in Arabic and English (spoken and written).
•10+ years of experience in a related field with at least 3 years in a supervisory/leadership role.
•Emirati (UAE National) nationality as indicated in the job posting.
•Strong leadership and communication skills with the ability to set plans, budgets, and drive process improvements.
•Knowledge of customer service governance, SLA management, and quality assurance frameworks.

Experience:10+ yearsGovernmentPublic sectorCustomer careQuality management

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingStrategic thinkingStakeholder management

Languages:ArabicEnglish

Eligibility

Nationality:UAE National

Company Brief

Community Development Authority

Industry: Public Sector Agencies

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Website