Team Manager Twilight

Waitrose & Partners
United Kingdom
Workplace: OnsiteFull timeGBP 32,000 - 45,600 annuallyFunction: Administration & Executive AssistanceSkills: ["Leadership","Teamwork","Customer focus","Communication","Influencing"]

Lead the day-to-day operation of a Waitrose shop, motivating Partners to deliver distinctively Waitrose, Partner-led customer service. Drive sales and profit by applying commercial skills, minimising wastage, and maintaining strong availability, merchandising, and compliant store operations. Improve customer satisfaction, manage performance and people processes (including holidays and absences), and embed change consistently through a supportive culture of care and belonging.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Waitrose & Partners
Waitrose & Partners
1 day ago

Team Manager Twilight

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead the day-to-day operation of a Waitrose shop, motivating Partners to deliver distinctively Waitrose, Partner-led customer service. Drive sales and profit by applying commercial skills, minimising wastage, and maintaining strong availability, merchandising, and compliant store operations. Improve customer satisfaction, manage performance and people processes (including holidays and absences), and embed change consistently through a supportive culture of care and belonging.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee the entire day-to-day operation of the shop.
  • •Maximise sales and profit while minimising wastage using commercial skills.
  • •Ensure high levels of availability, merchandising, and an efficient, legal, and secure store operation.
  • •Improve and maintain customer satisfaction.
  • •Manage your team, including organising holidays, managing absences, and leading partners to embed change.

Pay and Benefits

Salary: GBP 32,000 - 45,600 annually

Key Requirements

  • •Experience leading a team in a fast-paced, customer-focused environment.
  • •Ability to build high-performing teams, recognise talent, and run regular honest performance conversations.
  • •A passion for retail with an understanding of competitors and the economic factors impacting the Partnership.
  • •Ability to assess workload realistically, adapt plans to hit deadlines, and maintain stakeholder relationships.
  • •Clear communication and ability to influence stakeholders at all levels.
Experience:RetailCustomer servicePeople management
Skills:LeadershipTeamworkCustomer focusCommunicationInfluencing
Certifications:Food Hygiene Level 3

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn