Snowflake

3 months ago

Senior Technical Support Engineer, Observe by Snowflake

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Technical Support Engineer for the Observe by Snowflake platform in APAC. Provide expert-level, hands-on support for a SaaS observability product, troubleshoot complex issues, collaborate with engineering and product teams, and drive performance improvements while designing AI-powered support workflows.

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver expert-level technical support to customers through phone, email, and chat.
•Troubleshoot and resolve complex technical issues involving our observability platform, integrations, and customer environments.
•Partner with engineering teams responsible for performance to become the subject matter expert on performance issues related to components like dashboards, monitors, and datasets. Lead initiatives to improve performance and educate engineering, technical support, and sales engineering teams on best practices.
•Help to design and build AI skills that increase technical support engineering productivity, quality and speed.
•Own and manage high-priority escalations, coordinating with engineering and product teams to drive resolution.

Pay and Benefits

Salary: AUD 117,000 - 167,900 annually

Key Requirements

•5+ years in a technical support or customer-facing engineering role, ideally in a SaaS, DevOps, or observability-focused environment
•Bachelor's degree in Computer Science, Information Technology, or a related technical field
•Proficient in scripting languages such as Python or Bash
•Experience with cloud platforms like AWS, Azure, or Google Cloud Platform
•Working knowledge of Kubernetes; particularly in troubleshooting, scaling, and deployment contexts

Experience:5+ yearsSaaSObservabilityCloud

Education:Bachelor's

Skills:Problem-solvingCommunicationLeadershipCollaborationCritical thinking

Tech Stack:PythonBashAWSAzureGoogle Cloud PlatformKubernetesLinuxUnixMacOSWindowsPrometheusGrafanaJaegerLokiOpenTelemetryTerraformGitHub ActionsJenkins

Company Brief

Snowflake

Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bozeman, United States

Founded: 2012

Website LinkedIn

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Snowflake

3 months ago

Senior Technical Support Engineer, Observe by Snowflake

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver expert-level technical support to customers through phone, email, and chat.
•Troubleshoot and resolve complex technical issues involving our observability platform, integrations, and customer environments.
•Partner with engineering teams responsible for performance to become the subject matter expert on performance issues related to components like dashboards, monitors, and datasets. Lead initiatives to improve performance and educate engineering, technical support, and sales engineering teams on best practices.
•Help to design and build AI skills that increase technical support engineering productivity, quality and speed.
•Own and manage high-priority escalations, coordinating with engineering and product teams to drive resolution.

Pay and Benefits

Salary: AUD 117,000 - 167,900 annually

Key Requirements

•5+ years in a technical support or customer-facing engineering role, ideally in a SaaS, DevOps, or observability-focused environment
•Bachelor's degree in Computer Science, Information Technology, or a related technical field
•Proficient in scripting languages such as Python or Bash
•Experience with cloud platforms like AWS, Azure, or Google Cloud Platform
•Working knowledge of Kubernetes; particularly in troubleshooting, scaling, and deployment contexts

Experience:5+ yearsSaaSObservabilityCloud

Education:Bachelor's

Skills:Problem-solvingCommunicationLeadershipCollaborationCritical thinking

Tech Stack:PythonBashAWSAzureGoogle Cloud PlatformKubernetesLinuxUnixMacOSWindowsPrometheusGrafanaJaegerLokiOpenTelemetryTerraformGitHub ActionsJenkins

Company Brief

Snowflake

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bozeman, United States

Founded: 2012

Website LinkedIn