Builder - Head of Customer Success

Reevo
San Francisco
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Leadership","Stakeholder management","Emotional intelligence","Strategic thinking"]

Head of Customer Success leading Reevo’s post-sales function to drive activation, time-to-value, adoption, and retention. You’ll build and scale the full post-sales org (Onboarding/Activation, CSMs, TAMs, and Support), define the operating system and metrics, and partner with Sales for renewals and expansion. The role is based in SF with an in-person culture build and requires strong leadership and cross-functional influence.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Reevo
Reevo
6 months ago

Builder - Head of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Head of Customer Success leading Reevo’s post-sales function to drive activation, time-to-value, adoption, and retention. You’ll build and scale the full post-sales org (Onboarding/Activation, CSMs, TAMs, and Support), define the operating system and metrics, and partner with Sales for renewals and expansion. The role is based in SF with an in-person culture build and requires strong leadership and cross-functional influence.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own Activation, Time-to-Value, Adoption, and Retention with strategy for first value realization and leading indicators of customer health
  • •Run and scale the Post-Sales Organization across Onboarding/Activation, CSM, TAMs, and Customer Support
  • •Build leaders and talent density through recruitment and development of post-sales teams
  • •Design the Customer Success Operating System including onboarding frameworks, success plans, health scoring, and renewal readiness
  • •Own retention and renewal readiness, partnering with Sales for expansion and growth

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveEquity

Key Requirements

  • •10+ years of experience in Customer Success, Implementation/Professional Services, Support, or Post-Sales Leadership within B2B SaaS or enterprise software
  • •Proven experience leading multi-function post-sales organizations including Onboarding/Implementation and Support, and ideally technical post-sales roles (SA/TAM)
  • •Demonstrated success improving activation, time-to-value, adoption/usage, and retention through scalable systems and great teams
  • •Strong background in operating model design, process improvement, and leadership development
  • •Experience partnering closely with Sales, Product, and Engineering in high-growth environments
Experience:B2B SaaSEnterprise software
Skills:CommunicationLeadershipStakeholder managementEmotional intelligenceStrategic thinking
Tech Stack:AI

Company Brief

Reevo
Reevo provides an AI-native unified GTM platform combining CRM, sales engagement, conversational intelligence, prospecting, and forecasting to automate admin work and streamline revenue operations for marketing, sales, and customer success teams.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series A
Headquarters: Santa Clara, United States
Founded: 2024
WebsiteLinkedInGlassdoor