Innovation Tech Solution Sales Specialist (GenAI/Cloud) - BytePlus - Malaysia

ByteDance
Kuala Lumpur
Workplace: OnsiteFull timeFunction: SalesExperience: 3+ yearsSkills: ["Persuasion","Negotiation","Consensus building","Analytical mindset","Process-oriented mindset","Customer relationship building"]

Drive customer success and new business for enterprise clients in Malaysia by leveraging GenAI and/or Cloud solutions. Own onboarding, training, support, adoption, advocacy, and retention across a dedicated client portfolio, and work with the broader team to strengthen the customer lifecycle. Partner with sales on cross-sell and upsell, provide feedback that informs the product roadmap, and maintain customer success platforms to a high standard.

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FursaFursa
ByteDance
ByteDance
1 month ago

Innovation Tech Solution Sales Specialist (GenAI/Cloud) - BytePlus - Malaysia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 31 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Drive customer success and new business for enterprise clients in Malaysia by leveraging GenAI and/or Cloud solutions. Own onboarding, training, support, adoption, advocacy, and retention across a dedicated client portfolio, and work with the broader team to strengthen the customer lifecycle. Partner with sales on cross-sell and upsell, provide feedback that informs the product roadmap, and maintain customer success platforms to a high standard.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Drive customer success outcomes for product adoption, customer satisfaction, and account health scores.
  • •Manage onboarding, training, support, and retention for a designated client portfolio.
  • •Collaborate with the wider team to define and improve customer lifecycle processes.
  • •Identify and collaborate with sales on cross-sell and upsell opportunities.
  • •Provide feedback to the business and product teams to help define the product roadmap and manage customer success platforms.

Key Requirements

  • •3+ years of proven experience in Sales and Business Development with AI/LLM or Cloud products in Malaysia.
  • •Ability to influence through persuasion, negotiation, and consensus building.
  • •Understanding of the client base and the challenges they face.
  • •Deep understanding of value drivers in recurring revenue business models.
  • •Analytical and process-oriented mindset with SaaS or PaaS technology experience.
Experience:3+ yearsAICloudGenAILLMSaaSPaaSRecurring revenue
Skills:PersuasionNegotiationConsensus buildingAnalytical mindsetProcess-oriented mindsetCustomer relationship building
Tech Stack:GenAIAILLMCloudSaaSPaaS

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn