Software Engineer

Zoom Video Communications
San Jose
Workplace: HybridFull timeUSD 73,300 - 169,500 annuallyFunction: Software Engineering0Education: bachelorsSkills: ["Analytical","Problem-solving","Communication","Collaboration"]

Design and ship AI-powered features for Zoom’s Workforce Engagement Management (WEM) platform, helping enterprise teams forecast, schedule, and coach. You’ll own work from initial design through production deployment, building LLM-driven simulation, intelligent notifications, and AI quality-scoring pipelines. Collaborate with engineers, product managers, and data scientists, contribute to prompt/model evaluation frameworks, and troubleshoot production issues while delivering clean, well-tested software in a hybrid team environment.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
20 hours ago

Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Design and ship AI-powered features for Zoom’s Workforce Engagement Management (WEM) platform, helping enterprise teams forecast, schedule, and coach. You’ll own work from initial design through production deployment, building LLM-driven simulation, intelligent notifications, and AI quality-scoring pipelines. Collaborate with engineers, product managers, and data scientists, contribute to prompt/model evaluation frameworks, and troubleshoot production issues while delivering clean, well-tested software in a hybrid team environment.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Entry level

Key Responsibilities

  • •Design, implement, and maintain AI-driven features for WFM and QM products using LLMs and prompt-based architectures.
  • •Develop, fine-tune, and evaluate prompts and models for conversational and decision-support use cases.
  • •Integrate AI capabilities into existing workflows and production systems in collaboration with product and engineering teams.
  • •Contribute to model evaluation frameworks and feedback loops that improve AI accuracy, reliability, and user experience.
  • •Participate in code reviews and troubleshoot production issues, including root cause analysis and preventive measures.

Pay and Benefits

Salary: USD 73,300 - 169,500 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor’s degree in Computer Science, AI/ML, Software Engineering, or related field, or equivalent experience.
  • •Strong programming skills in Python (preferred) or Go/Java, with foundational understanding of machine learning, NLP, or LLM architectures.
  • •Familiarity with frameworks such as PyTorch, TensorFlow, or LangChain.
  • •0–1 years of professional software engineering experience (new graduates welcome).
  • •Experience or coursework in prompt engineering, LLM fine-tuning, or AI workflow orchestration (internship or project experience counts).
Experience:0LLMAIMachine learning
Education:Bachelor's
Skills:AnalyticalProblem-solvingCommunicationCollaboration
Tech Stack:PythonGoJavaPyTorchTensorFlowLangChainAWSGCPAzureDockerKubernetesMLOpsNLPLLMsPrompt engineering

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn