Dyson

1 month ago

Service Parts Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Role focuses on creating, validating and maintaining Master Parts List documentation to support new product launches and lifecycle management. Collaborates with JDM partners and cross-functional teams to ensure service parts, assemblies, and configurations are accurate for global markets, from launch through end of life, driving service readiness and reducing post‑launch queries.

Location: Shenzhen

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Create complete, accurate MPL documentation for new products developed with JDM partners.
•Maintain and update MPLs post-launch, ensuring all product, component, and configuration changes are accurately captured.
•Review products for MPL readiness and formally sign off MPLs prior to release.
•Support new product introductions by ensuring service parts and assemblies are validated, fit-ready, and available for global markets.
•Assist the Product Change team with service-related change requirements and documentation updates.
•Conduct teardown analysis of test rigs and products to define correct service and spare part offerings.
•Create and present concise service one-pagers for new products at cross-functional Customer Service briefings.
•Support global service and market teams with spare part queries and requests.
•Collaborate closely with Manufacturing, Engineering, Commercial, Marketing, Refurbishment, and Service teams, as well as external JDM partners.
•Deliver against defined KPIs for service readiness, documentation quality, and timeliness.
•Ensure accuracy and completeness of all service documentation to minimise downstream market queries and rework.

Key Requirements

•Degree, diploma, or equivalent practical experience in Engineering, Manufacturing, Mechanical, Electrical, or a related technical discipline.
•Related vocational, technical, or industry certifications will be considered an advantage.
•Proven experience in service parts, aftersales, service readiness, product lifecycle management, or a related engineering/manufacturing support role.
•Hands-on experience working with parts lists, bills of materials, service documentation, or product configurations.
•Experience supporting new product introductions (NPI) or product changes in a manufacturing or engineering environment.

Experience:Consumer electronicsElectromechanicalAppliances

Education:Bachelor's

Skills:Cross-functional collaborationCommunicationProblem-solving

Tech Stack:TeamcenterCAD

Company Brief

Dyson

Designs and manufactures innovative home appliances including vacuum cleaners, air purifiers, hand dryers, hair care products, and heaters using advanced engineering and proprietary technologies focused on performance and design.

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Malmesbury, United Kingdom

Founded: 1991

Website LinkedIn

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Dyson

1 month ago

Service Parts Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Shenzhen

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Create complete, accurate MPL documentation for new products developed with JDM partners.
•Maintain and update MPLs post-launch, ensuring all product, component, and configuration changes are accurately captured.
•Review products for MPL readiness and formally sign off MPLs prior to release.
•Support new product introductions by ensuring service parts and assemblies are validated, fit-ready, and available for global markets.
•Assist the Product Change team with service-related change requirements and documentation updates.
•Conduct teardown analysis of test rigs and products to define correct service and spare part offerings.
•Create and present concise service one-pagers for new products at cross-functional Customer Service briefings.
•Support global service and market teams with spare part queries and requests.
•Collaborate closely with Manufacturing, Engineering, Commercial, Marketing, Refurbishment, and Service teams, as well as external JDM partners.
•Deliver against defined KPIs for service readiness, documentation quality, and timeliness.
•Ensure accuracy and completeness of all service documentation to minimise downstream market queries and rework.

Key Requirements

•Degree, diploma, or equivalent practical experience in Engineering, Manufacturing, Mechanical, Electrical, or a related technical discipline.
•Related vocational, technical, or industry certifications will be considered an advantage.
•Proven experience in service parts, aftersales, service readiness, product lifecycle management, or a related engineering/manufacturing support role.
•Hands-on experience working with parts lists, bills of materials, service documentation, or product configurations.
•Experience supporting new product introductions (NPI) or product changes in a manufacturing or engineering environment.

Experience:Consumer electronicsElectromechanicalAppliances

Education:Bachelor's

Skills:Cross-functional collaborationCommunicationProblem-solving

Tech Stack:TeamcenterCAD

Company Brief

Dyson

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Malmesbury, United Kingdom

Founded: 1991

Website LinkedIn