Guest Services Team Leader

Lead the Guest Services team to ensure smooth opening, daily operations, and closing of a leisure facility. Oversee guest experience activities including queue line management, ticketing, admissions/exits, lockers/strollers, lost & found, information point support, and guest complaints. Manage training, attendance, grooming, coaching, appraisals, and performance of front-line colleagues while maintaining safety, policies, and clean operating standards. Use Omni ticketing, BOS, and Microsoft Excel to track performance and handle web enquiries.