Customer Service Rep

Serve as the primary customer contact in a call center environment, handling inbound calls with prompt, courteous service. Process transactions (payments, refunds, and account updates), document interactions with high data integrity, and resolve inquiries by troubleshooting or escalating complex cases. Provide accurate product and fare-media/program information, ensure compliance with policies and regulatory requirements, and meet KPIs for call handling time, first-call resolution, and transaction accuracy.