Customer Care Associate (Leeds, GB, LS1 4DL)

Allianz
Leeds
Workplace: HybridFull timeGBP 27,007.5+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Emotional intelligence","Calm under pressure","Ownership"]

Provide compassionate, efficient support to customers who need breakdown assistance, handling urgent calls and arranging the help they need. Process customer messages, instructions, and updates through online systems, coordinate breakdown and uplift services for third-party clients, and work to resolve queries and complaints end-to-end. Start with structured training for breakdown claims, then transition into a cross-skilled sales and service function within a hybrid Leeds-based team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
19 hours ago

Customer Care Associate (Leeds, GB, LS1 4DL)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide compassionate, efficient support to customers who need breakdown assistance, handling urgent calls and arranging the help they need. Process customer messages, instructions, and updates through online systems, coordinate breakdown and uplift services for third-party clients, and work to resolve queries and complaints end-to-end. Start with structured training for breakdown claims, then transition into a cross-skilled sales and service function within a hybrid Leeds-based team.
Location: Leeds
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle breakdown calls with empathy, clarity, and efficiency, arranging roadside assistance or recovery as needed.
  • •Provide end-to-end support by processing messages, instructions, and updates through online systems.
  • •Coordinate breakdown and uplift services for third-party clients.
  • •Answer and initiate contact across all channels to resolve queries and complaints, completing agreed actions.
  • •Participate in team meetings, one-to-ones, appraisals, coaching sessions, and apply feedback to improve performance.

Pay and Benefits

Salary: GBP 27,007.5 annually
Perks:Annual BonusPension SchemeHybrid WorkingFlexible Holidays

Key Requirements

  • •Work in a customer-facing role with a genuine passion for helping others.
  • •Excellent verbal and written communication skills, remaining calm and clear under pressure.
  • •Show empathy and professionalism with strong emotional intelligence.
  • •Use digital tools and systems confidently, with willingness to learn new processes and technologies.
  • •Take ownership and use initiative to follow through and achieve best outcomes for customers.
Skills:CommunicationEmpathyEmotional intelligenceCalm under pressureOwnership
Tech Stack:Online systemsDigital tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn