Senior Technical Customer Support Engineer

ClickHouse
United States
Workplace: RemoteFull timeUSD 139,500 - 174,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Empathy","Problem-solving","Continuous learning","Self-driven","Curiosity","Urgency"]

Serve as a first-line technical contact for ClickHouse customers and prospects, resolving cases across chat, Slack, community, and meetings while meeting SLA expectations. Triage and guide technical support using ClickHouse Cloud and open-source expertise, develop repeatable solutions and documentation, and partner with Support Engineering, Engineering, Go to Market, and Product Management. Provide trusted guidance, improve support processes, and help mentor and share knowledge in a remote 24x7 environment.

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FursaFursa
ClickHouse
ClickHouse
3 days ago

Senior Technical Customer Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 minutes agoStatus: Live

Job Summary

Serve as a first-line technical contact for ClickHouse customers and prospects, resolving cases across chat, Slack, community, and meetings while meeting SLA expectations. Triage and guide technical support using ClickHouse Cloud and open-source expertise, develop repeatable solutions and documentation, and partner with Support Engineering, Engineering, Go to Market, and Product Management. Provide trusted guidance, improve support processes, and help mentor and share knowledge in a remote 24x7 environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support and guide users, customers, and prospects via cases, chat, Slack, community, and meetings.
  • •Develop and share solutions based on ClickHouse Cloud and ClickHouse open-source through documentation, knowledge base, blogs, meetups, webinars, and training.
  • •Collaborate with global Support Services, Engineering, Go to Market, and Product Management to help define user/customer functionality needs.
  • •Deliver excellent first-line technical customer service on technical cases opened via ticketing systems, email, Slack, chat, and/or phone, including on-call coverage and SLA guidance.
  • •Mentor and train colleagues, users, and customers while improving support processes and building trusted relationships.

Pay and Benefits

Salary: USD 139,500 - 174,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityHome Office

Key Requirements

  • •Technical breadth and depth with ClickHouse open-source/Cloud or relevant domains like SQL databases, OLAP, cloud-native SaaS, and distributed systems.
  • •Previous experience in support or technical roles (Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, Systems Engineer).
  • •Ability to be available according to scheduling required for 24x7 global, distributed support.
  • •Strong communication skills and capability to work fully remote with reliable connectivity.
  • •Mindset focused on teamwork, global engagement, empathy, and solving challenging problems.
Experience:Cloud-native SaaSDistributed systemsOpen-sourceData platforms
Skills:CommunicationTeamworkEmpathyProblem-solvingContinuous learningSelf-drivenCuriosityUrgency
Languages:English
Tech Stack:ClickHouseSQLOLAPCloud-native SaaSSlackAzureGCPAWSKafkaKinesisSparkRabbitMQClickHouse Cloud

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn