Strategic Services Consultant (Premier Success)

Sprout Social
United States
Workplace: RemoteFull timeUSD 77,600 - 97,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Executive communication","Data-driven problem solving","Project management","Strategic thinking","Presentation skills"]

Lead strategic Premier Success engagements for enterprise customers, partnering with Customer Success Managers to elevate social media operations. Evaluate workflows, align social strategy to business objectives, and translate social intelligence and cross-platform analytics into executive-ready insights and measurable ROI. Use the Professional Services technology stack to manage project timelines and deliver custom reporting, presentations, playbooks, audits, and workshops while driving feature adoption and continued growth.

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Sprout Social
Sprout Social
1 day ago

Strategic Services Consultant (Premier Success)

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead strategic Premier Success engagements for enterprise customers, partnering with Customer Success Managers to elevate social media operations. Evaluate workflows, align social strategy to business objectives, and translate social intelligence and cross-platform analytics into executive-ready insights and measurable ROI. Use the Professional Services technology stack to manage project timelines and deliver custom reporting, presentations, playbooks, audits, and workshops while driving feature adoption and continued growth.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead ongoing strategic consulting engagements to elevate customers’ social strategy while partnering with Customer Success Managers.
  • •Optimize customers’ social operations by evaluating workflows and aligning social strategy to business objectives.
  • •Partner with executive stakeholders to collect, analyze, and leverage social intelligence and cross-platform analytics to demonstrate ROI.
  • •Use the Professional Services technology stack to manage timelines and execute high-quality customer deliverables.
  • •Deliver Premier Success outputs such as performance reports, executive decks, playbooks, workflow audits, and interactive strategy workshops.

Pay and Benefits

Salary: USD 77,600 - 97,000 annually
Perks:Health InsuranceDentalVision401kLife InsurancePaid LeaveParental LeaveRemote WorkLearning BudgetVolunteer Time

Key Requirements

  • •4+ years in social media strategy, professional services, or strategic SaaS consulting.
  • •Demonstrated experience developing and executing social strategy.
  • •Experience creating custom consulting deliverables, executive playbooks, and strategic reporting frameworks.
  • •Strong project management skills managing multiple ongoing customer engagements and deliverables concurrently.
  • •Deep social industry knowledge and comfort advising Director- and VP-level stakeholders.
Experience:4+ years
Skills:Executive communicationData-driven problem solvingProject managementStrategic thinkingPresentation skills
Languages:Portuguese
Tech Stack:KantataGoogle WorkspaceMicrosoft OfficeAI tools

Company Brief

Sprout Social
Provides a social media management platform that helps businesses manage engagement, publishing, analytics, and social customer care across channels to improve brand presence and customer relationships.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2010
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn