Customer Engineer III-IMP

Applied Materials
Shenzhen
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4-7 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Diagnostic thinking","Customer coordination","Mentoring"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations and exceptional service, and partner with senior engineers to support technical roadmaps and mentor junior engineers.

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Applied Materials
Applied Materials
4 days ago

Customer Engineer III-IMP

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Last checked: 2 days agoStatus: Live

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations and exceptional service, and partner with senior engineers to support technical roadmaps and mentor junior engineers.
Location: Shenzhen
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Assess and address equipment technical issues using basic diagnostic techniques, with assistance from Senior Field Service Engineers.
  • •Collaborate with Senior Field Service Engineers and/or customers to understand roadmaps, process flows, requirements, and business challenges.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Travel: Medium travel

Key Requirements

  • •Completion of an associate degree, military technical training, field service experience, or trade certification.
  • •4–7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and appropriate usage, including digital multimeters.
  • •Effective written and verbal communication skills, with basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:4-7 yearsSemiconductorEquipment support
Education:Associate's
Skills:CommunicationTroubleshootingDiagnostic thinkingCustomer coordinationMentoring
Licenses:Valid driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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