Customer Success Manager

Compass
Austin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Relationship management","Listening","Empathy","Problem-solving","Analytical thinking","Organization","Attention to detail","Creative writing","Mentoring"]

Own a portfolio of high-touch agent accounts as their day-to-day contact, supporting questions and issues via phone, email, and in-person meetings. Drive adoption of Compass tools and services through 1:1 support and group training, while providing marketing assistance by creating collateral and partnering with marketing specialists. Collaborate with onboarding and other teams, support launches and initiatives, and mentor Agent Experience Coordinators through escalations and feedback.

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FursaFursa
Compass
Compass
1 day ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own a portfolio of high-touch agent accounts as their day-to-day contact, supporting questions and issues via phone, email, and in-person meetings. Drive adoption of Compass tools and services through 1:1 support and group training, while providing marketing assistance by creating collateral and partnering with marketing specialists. Collaborate with onboarding and other teams, support launches and initiatives, and mentor Agent Experience Coordinators through escalations and feedback.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
  • •Provide 1:1 support, strategic recommendations, and group training to drive adoption of Compass technology and adjacent services.
  • •Answer marketing questions and create collateral from templates (e.g., listing presentations and postcards), partnering with marketing specialists for more complex requests.
  • •Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
  • •Mentor Agent Experience Coordinator(s) and manage escalations, serving as a culture carrier for positive change.

Pay and Benefits

Perks:Paid LeavePaid HolidaysSick TimeParental LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsurancePet InsuranceCommuter BenefitsRecharge Leave

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations.
  • •Passion for supporting and serving agents as they grow their businesses.
  • •Ability to establish credibility with key agent decision-makers and influencers.
  • •Strong listening, empathy, problem-solving, and analytical skills to adapt quickly.
  • •Strong communication and interpersonal skills, with meticulous organization and attention to detail.
Experience:2-3 yearsReal estateCustomer serviceTrainingOperationsOffice management
Skills:CommunicationRelationship managementListeningEmpathyProblem-solvingAnalytical thinkingOrganizationAttention to detailCreative writingMentoring
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn