SMB Business Development Representative

Zendesk
Melbourne
Workplace: HybridFull timeFunction: Business Development & PartnershipsEducation: bachelorsSkills: ["Communication","Self-motivation","Resilience","Consultative selling","Pipeline management"]

Drive high-value pipeline by prospecting and engaging exec-level leaders in high-growth SMB accounts across Australia and New Zealand. Qualify opportunities using a consultative, value-led approach, uncovering CX, AI, and service gaps, and partner with Account Executives, Product, and Marketing to run coordinated plays. Own and manage your pipeline with discipline while delivering a premium customer experience as part of an onsite (3 days/week) Melbourne team focused on learning and iteration.

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FursaFursa
Zendesk
Zendesk
1 month ago

SMB Business Development Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 days agoStatus: Live

Job Summary

Drive high-value pipeline by prospecting and engaging exec-level leaders in high-growth SMB accounts across Australia and New Zealand. Qualify opportunities using a consultative, value-led approach, uncovering CX, AI, and service gaps, and partner with Account Executives, Product, and Marketing to run coordinated plays. Own and manage your pipeline with discipline while delivering a premium customer experience as part of an onsite (3 days/week) Melbourne team focused on learning and iteration.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Mid level

Key Responsibilities

  • •Engage exec-level prospects to understand their CX, AI, and service gaps
  • •Drive high-value pipeline through targeted outbound prospecting
  • •Partner with Account Executives, Product, and Marketing to run coordinated plays into priority accounts
  • •Qualify opportunities using a consultative, value-led approach
  • •Own and manage your pipeline with discipline while delivering a premium customer experience

Key Requirements

  • •2+ years in a sales or business development role supporting SMB, commercial, or enterprise accounts
  • •Competitive, resilient, self-starting mindset
  • •Curiosity for AI, SaaS, and modern GTM motion
  • •Clear, confident written and verbal communication
  • •Strong desire to build a long-term career in software sales; bachelor’s degree preferred
Education:Bachelor's
Skills:CommunicationSelf-motivationResilienceConsultative sellingPipeline management
Tech Stack:AISaaSGTM

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor