Manager, Product Management - US Card

Discover Financial
Richmond, Chicago, New York
Workplace: OnsiteFull timeUSD 164,800 - 188,100 annuallyFunction: Communications, PR & CommunityExperience: 3+ yearsEducation: mastersSkills: ["Customer focus","Strategic thinking","Integrated problem-solving","Cross-functional collaboration","Transformational leadership"]

Lead strategic, technically minded product initiatives for Capital One’s US Card customer experience platforms, shaping mission-critical systems that support billions of interactions. Own product strategy across data-rich ecosystems, resiliency and recoveries offer programs, fraud decisioning, enterprise document management, agent servicing tools, and observability for autonomous AI capabilities. Partner cross-functionally to deliver scalable, data-driven solutions with technology-driven impact on customer outcomes.

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Discover Financial
Discover Financial
1 day ago

Manager, Product Management - US Card

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Job Summary

Lead strategic, technically minded product initiatives for Capital One’s US Card customer experience platforms, shaping mission-critical systems that support billions of interactions. Own product strategy across data-rich ecosystems, resiliency and recoveries offer programs, fraud decisioning, enterprise document management, agent servicing tools, and observability for autonomous AI capabilities. Partner cross-functionally to deliver scalable, data-driven solutions with technology-driven impact on customer outcomes.
Location: Richmond, Chicago, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Own product strategy for platforms supporting the US Card customer experience and mission-critical capabilities.
  • •Build and manage data-driven product solutions across customer-facing and under-the-hood systems.
  • •Drive initiatives such as fraud decisioning, recoveries offers, and enterprise document ingestion and safeguarding.
  • •Develop reusable agent servicing tools and observability capabilities spanning alerting, traceability, logging, automated controls, and system safety.
  • •Partner cross-functionally to deliver scalable technology-driven architectures and reduce incident recovery times.

Pay and Benefits

Salary: USD 164,800 - 188,100 annually
Perks:Health Insurance

Key Requirements

  • •Bachelor’s or Master’s degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related) OR a Bachelor’s degree in any field with at least 3 years of Product Management experience.
  • •Experience translating business strategy and analysis into consumer-facing digital products.
  • •Ability to drive technology-driven product outcomes and define scalable, well-managed solutions.
  • •Demonstrated ability to identify and resolve complex product problems while mitigating product risks.
  • •Capability to lead cross-functional teams to solve customer problems and drive organizational alignment.
Experience:3+ yearsFinancial servicesDigital products
Education:Master's
Skills:Customer focusStrategic thinkingIntegrated problem-solvingCross-functional collaborationTransformational leadership
Tech Stack:Data ecosystemsAutonomous AI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn