Customer Success Manager

Box
San Francisco
Workplace: HybridFull timeUSD 86,500 - 138,500 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship management","Presentation","Demos"]

Own a Mid-Market book, drive adoption, lead value reviews and product demos, forecast renewals, and build account plans. Collaborate across teams to remove blockers, identify risks, and surface insights to inform territory planning. Leverage AI-enabled workflows to scale success and deliver measurable outcomes for customers.

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FursaFursa
Box
Box
2 months ago

Customer Success Manager

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own a Mid-Market book, drive adoption, lead value reviews and product demos, forecast renewals, and build account plans. Collaborate across teams to remove blockers, identify risks, and surface insights to inform territory planning. Leverage AI-enabled workflows to scale success and deliver measurable outcomes for customers.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
  • •Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
  • •Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals.
  • •Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
  • •Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.

Pay and Benefits

Salary: USD 86,500 - 138,500 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years of customer success, account management, or related client-facing experience managing a book of business.
Experience:2+ yearsSaaS
Skills:CommunicationRelationship managementPresentationDemos
Languages:English

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn