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4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own a Mid-Market book, drive adoption, lead value reviews and product demos, forecast renewals, and build account plans. Collaborate across teams to remove blockers, identify risks, and surface insights to inform territory planning. Leverage AI-enabled workflows to scale success and deliver measurable outcomes for customers.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
•Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
•Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals.
•Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
•Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.

Pay and Benefits

Salary: USD 86,500 - 138,500 annually

Equity and Bonus:Equity

Key Requirements

•2+ years of customer success, account management, or related client-facing experience managing a book of business.

Experience:2+ yearsSaaS

Skills:CommunicationRelationship managementPresentationDemos

Languages:English

Company Brief

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Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Redwood City, United States

Founded: 2005

Website LinkedIn

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