Healthcare Business Administrator

General Dynamics
United States
Workplace: RemoteFull timeUSD 55,806 - 65,550 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical thinking","Multitasking","Problem solving","Writing","Organizational skills"]

Support Centers for Medicare & Medicaid Services (CMS) inquiries remotely by researching and responding to questions related to the Affordable Care Act (ACA). Analyze complex policy and program requirements, craft clear written responses using plain language, and document case notes with appropriate justification. Manage cases through an inquiry system, monitor dashboards for improvement, identify trends to update knowledgebase language, and help drive process improvements in partnership with operations and cross-functional teams.

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FursaFursa
General Dynamics
General Dynamics
4 days ago

Healthcare Business Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support Centers for Medicare & Medicaid Services (CMS) inquiries remotely by researching and responding to questions related to the Affordable Care Act (ACA). Analyze complex policy and program requirements, craft clear written responses using plain language, and document case notes with appropriate justification. Manage cases through an inquiry system, monitor dashboards for improvement, identify trends to update knowledgebase language, and help drive process improvements in partnership with operations and cross-functional teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Independently analyze inquiries, research complex policy and programmatic requirements, and craft written responses in plain language.
  • •Document precise case notes explaining research, inquiry understanding, and justification for the response.
  • •Use the inquiry response system and database to research relevant data points affecting response outcomes.
  • •Monitor a case dashboard, apply constructive feedback from response reviewers, and identify inquiry trends to update knowledgebase language.
  • •Triage cases by determining when to escalate, troubleshoot as needed, track results, and recommend process improvements to the Operations Manager.

Pay and Benefits

Salary: USD 55,806 - 65,550 annually
Perks:Health InsuranceDentalVision401kPaid LeaveRemote Work

Key Requirements

  • •Bachelor’s degree plus 5+ years of relevant full-time research, analytical, writing and/or customer service experience.
  • •2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues.
  • •Advanced experience conducting research of complex policy and/or programmatic requirements.
  • •Excellent writing and verbal customer service skills, including experience using plain language to craft written responses.
  • •Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience triaging, routing, and resolving inquiries.
Experience:5+ yearsHealthcarePolicy researchCustomer service
Education:Bachelor's
Skills:Analytical thinkingMultitaskingProblem solvingWritingOrganizational skills
Tech Stack:Affordable Care Act (ACA)Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookSalesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Public Trust

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn