Customer Experience Specialist (Sales Associate) - Palo Alto

RealReal
Palo Alto
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer service","Suggestive selling","Problem-solving","Organizational","Teamwork"]

Drive revenue in a fast-paced retail environment by engaging customers with suggestive selling and deep product knowledge to exceed daily sales goals. Manage the consignment drop-off experience, educate buyers and consignors on the circular economy mission, and ensure quality control by reviewing and cataloging luxury items. Maintain boutique standards, support store readiness, and resolve consignor inquiries to build long-term loyalty.

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RealReal
RealReal
1 day ago

Customer Experience Specialist (Sales Associate) - Palo Alto

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Drive revenue in a fast-paced retail environment by engaging customers with suggestive selling and deep product knowledge to exceed daily sales goals. Manage the consignment drop-off experience, educate buyers and consignors on the circular economy mission, and ensure quality control by reviewing and cataloging luxury items. Maintain boutique standards, support store readiness, and resolve consignor inquiries to build long-term loyalty.
Location: Palo Alto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Engage with customers using suggestive selling and product knowledge to exceed daily sales goals.
  • •Perform daily outreach to drive traffic and repeat business.
  • •Educate buyers and consignors on the circular economy mission and sustainable luxury value.
  • •Manage consignment drop-off by setting expectations on process and valuation.
  • •Review, catalog, and ship luxury items while maintaining boutique standards and store readiness.

Pay and Benefits

Salary: USD 21 - 25 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveCommuter Benefits

Key Requirements

  • •1+ years retail experience in a customer or business-facing position.
  • •Ability to work flexible hours, including holidays, evenings, and weekends.
  • •Dedication to delivering an elevated customer and employee experience.
  • •Ability to problem solve to meet customer needs.
  • •Strong organizational and time management skills to balance competing priorities.
Experience:1+ yearsRetailLuxuryConsignmentCircular economy
Skills:Customer serviceSuggestive sellingProblem-solvingOrganizationalTeamwork
Tech Stack:Google SuiteSalesforceMac iOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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