Onboarding Specialist

Arketa
United Kingdom
Workplace: RemoteFull timeUSD 45,000 - 55,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Training","Organization","Self-management"]

Own the end-to-end onboarding for studios migrating to Arketa, from kickoff through go-live. You’ll guide data migration and mapping, configure the platform to match how each studio operates, and train owners and staff on scheduling, memberships, payments, and day-to-day workflows. Work closely with Migrations, Sales, and Support to launch ~15–18 studios per month and keep pipelines accurate and responsive to partner needs.

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Arketa
Arketa
22 hours ago

Onboarding Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding for studios migrating to Arketa, from kickoff through go-live. You’ll guide data migration and mapping, configure the platform to match how each studio operates, and train owners and staff on scheduling, memberships, payments, and day-to-day workflows. Work closely with Migrations, Sales, and Support to launch ~15–18 studios per month and keep pipelines accurate and responsive to partner needs.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own the full onboarding experience for migrating studios from kickoff through go-live, including dashboard reviews and site review.
  • •Configure Arketa and become a deep product expert to support partner questions and fit studio workflows.
  • •Train studio owners and staff on Arketa scheduling, memberships, payments, and day-to-day operations until confident.
  • •Lead data call prep and data mapping, validating exports, catching defects early, and keeping migrations on track.
  • •Coordinate with the Migrations team on data cleaning while managing the partner relationship and reviewing progress.

Pay and Benefits

Salary: USD 45,000 - 55,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveGym Membership

Key Requirements

  • •1–3 years in customer success, onboarding, implementation, or studio/software management.
  • •Quickly learn software and become a product expert enough to answer partner questions.
  • •Ability to train non-technical studio owners and staff so they feel confident using Arketa.
  • •Strong relationship instincts and the ability to clearly communicate complex setup or migration questions.
  • •Comfort with data calls and migration exports, including working with spreadsheets.
  • •UK-based with full availability during UK business hours.
Experience:Customer successOnboardingImplementationStudio management
Skills:CommunicationRelationship-buildingTrainingOrganizationSelf-management
Tech Stack:StripeHubSpotIntercomNotionAI

Company Brief

Arketa
Arketa (Sutra Fitness, Inc.) provides an all‑in‑one business platform for boutique fitness and wellness studios, offering booking, payments, branded apps, on‑demand content and AI tools to streamline operations and grow memberships.
Industry: Fitness
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor