Sales Team Leader - Customer Support SEA

Beumer Group
Bangkok
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Coaching","Strategic mindset","Hands-on mindset","Cross-cultural communication","Negotiation"]

Lead the Customer Support Sales function across Southeast Asia, growing business from the installed base through proactive lifecycle selling. Coach and develop the Customer Support Sales Team while managing sales operations, CRM governance, forecasting, and opportunity discipline. Build annual growth plans, drive profitable order intake, renew service contracts to maximize customer lifetime value, and manage a regional agency network in collaboration with New Sales.

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Beumer Group
Beumer Group
2 days ago

Sales Team Leader - Customer Support SEA

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Last checked: 25 minutes agoStatus: Live

Job Summary

Lead the Customer Support Sales function across Southeast Asia, growing business from the installed base through proactive lifecycle selling. Coach and develop the Customer Support Sales Team while managing sales operations, CRM governance, forecasting, and opportunity discipline. Build annual growth plans, drive profitable order intake, renew service contracts to maximize customer lifetime value, and manage a regional agency network in collaboration with New Sales.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop the Customer Support Sales Team to foster a proactive, accountable sales culture.
  • •Manage Customer Support Sales operations including CRM governance, data accuracy, reporting, forecasting, and process compliance.
  • •Develop and execute annual customer support sales plans, objectives, and growth strategies aligned with business goals.
  • •Drive profitable order intake from the installed base across spare parts, modernizations, retrofits, services, and digital products.
  • •Manage the regional agency network, including target setting, performance management, capability development, and joint customer activities.
Travel: Extensive travel

Pay and Benefits

Perks:PensionSick PayParental Leave

Key Requirements

  • •Bachelor’s or Master’s degree in engineering, business administration, or a comparable discipline.
  • •Several years of commercial experience in customer support, aftermarket, service sales, or capital equipment with sales leadership responsibility.
  • •Proven experience leading sales activities across multiple countries and building profitable installed base business.
  • •Experience managing distributors, representatives, or sales agencies with clear targets and structured performance reviews.
  • •Strong skills in pipeline management, forecasting, negotiation, and contract closure; fluent English and ability to travel extensively across Southeast Asia.
Experience:AftermarketService salesInstalled baseCapital equipment
Education:
Skills:LeadershipCoachingStrategic mindsetHands-on mindsetCross-cultural communicationNegotiation
Languages:EnglishThai
Tech Stack:CRMForecastingPipeline management

Company Brief

Beumer Group
Designs, manufactures and services intralogistics systems including conveying, loading, palletising, packaging and sortation solutions for industries such as logistics, cement, mining and food processing worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Beckum, Germany
Founded: 1935
WebsiteLinkedIn