Claims Handler

Zurich Insurance
Glasgow
Workplace: HybridFull timeGBP 25,000 - 29,000 annuallyFunction: Insurance & ActuarialSkills: ["Communication","Customer engagement","Relationship management","Negotiation","Case management","Workload management","Attention to detail","Teamwork","Problem-solving","Integrity","Continuous improvement","Verbal communication","Written communication"]

Handle Motor and Casualty third-party insurance claims end-to-end, ensuring strong customer engagement and effective negotiation. You’ll support brokers, solicitors, and suppliers, investigating liability and quantum to reach appropriate resolutions while complying with statutory regulations. The role includes structured training (classroom plus buddy support) and a hybrid working model after you’re up to speed, with opportunities to grow within Zurich’s UK General Insurance Claims team.

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FursaFursa
Zurich Insurance
Zurich Insurance
1 month ago

Claims Handler

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Handle Motor and Casualty third-party insurance claims end-to-end, ensuring strong customer engagement and effective negotiation. You’ll support brokers, solicitors, and suppliers, investigating liability and quantum to reach appropriate resolutions while complying with statutory regulations. The role includes structured training (classroom plus buddy support) and a hybrid working model after you’re up to speed, with opportunities to grow within Zurich’s UK General Insurance Claims team.
Location: Glasgow
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Handle and negotiate insurance claims, supporting brokers, solicitors, and suppliers.
  • •Ensure compliance with statutory regulations when managing claims.
  • •Proactively manage third-party claims to settle within optimum time scales.
  • •Investigate and evaluate liability and quantum to reach desired claim resolutions.
  • •Develop and maintain relationships with internal and external customers while improving outcomes.

Pay and Benefits

Salary: GBP 25,000 - 29,000 annually
Perks:PensionAnnual BonusPrivate MedicalHoliday

Key Requirements

  • •Excellent communication skills, with strong verbal and written ability.
  • •Good case management and workload management skills.
  • •Strong customer engagement mindset and ability to build relationships.
  • •Integrity and a positive can-do attitude in handling claims.
  • •Apply common sense and pragmatism to achieve appropriate outcomes while supporting continuous improvement.
Experience:Insurance
Skills:CommunicationCustomer engagementRelationship managementNegotiationCase managementWorkload managementAttention to detailTeamworkProblem-solvingIntegrityContinuous improvementVerbal communicationWritten communication

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn