Life Solutions Specialist Intern

USAA
United States
Workplace: OnsiteFull time25 - 33Function: Healthcare (Clinical, Medical, Wellness)Education: bachelorsSkills: ["Communication","Leadership","Teamwork","Relationship-building","Problem-solving"]

Support members by handling inbound and outbound communications to identify life insurance needs and provide basic education on protection strategies. Document member information accurately, address objections using consultative communication, and follow up to help members complete acquisition of discussed products and services. Spend about half your time on member interactions and about half on Y-Cording activities, pipeline classes, and process-learning with Business Process Owners, managers, and mentors.

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FursaFursa
USAA
USAA
1 day ago

Life Solutions Specialist Intern

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support members by handling inbound and outbound communications to identify life insurance needs and provide basic education on protection strategies. Document member information accurately, address objections using consultative communication, and follow up to help members complete acquisition of discussed products and services. Spend about half your time on member interactions and about half on Y-Cording activities, pipeline classes, and process-learning with Business Process Owners, managers, and mentors.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Intern level

Key Responsibilities

  • •Support members through inbound and outbound communications (phone and other channels) to understand needs and identify life insurance opportunities.
  • •Ask questions to document relevant member information accurately and provide basic life insurance education and protection strategies aligned with member needs.
  • •Help members navigate recommendations by developing consultative and sales skills, handling objections, and conducting follow-up outreach to complete acquisitions.
  • •Spend about 50% of time making outbound calls to schedule appointments and handling inbound calls to triage and transfer members to the appropriate resource.
  • •Spend about 50% of time on Y-Cording activities and business process learning by partnering with Business Process Owners and participating in Pipeline Classes and training.

Pay and Benefits

Salary: 25 - 33
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeaveParental LeaveAdoption AssistanceWellness Stipend

Key Requirements

  • •Pursuing a bachelor’s degree or higher from an accredited college/university and planning to graduate after the internship.
  • •Currently pursuing a bachelor’s or higher in Financial Planning, Finance, Business, Economics, Risk Management, Insurance, or a related field.
  • •Expected graduation date after August 13, 2027.
  • •Strong verbal and written communication skills.
  • •Basic proficiency with Microsoft Office applications, including Excel and PowerPoint.
Experience:Financial servicesInsuranceMember-facing salesCustomer serviceCall center
Education:Bachelor's in Financial Planning, Finance, Business, Economics, Risk Management, Insurance, or a related field
Skills:CommunicationLeadershipTeamworkRelationship-buildingProblem-solving
Tech Stack:Microsoft OfficeMicrosoft ExcelMicrosoft PowerPoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn