Director of Customer Success and Strategic Partnerships

SafeBeat
United States
Workplace: RemoteFull timeFunction: Business Development & PartnershipsExperience: 3+ yearsSkills: ["Technical/scientific writing","Presentation skills","Analytical skills","Negotiation","Project management","Organization","Closed-loop communication"]

Lead strategic partnerships to drive high-value agreements and accelerate market adoption for a mobile-first cardiac monitoring platform. Own fundraising and investor communications by preparing pitch decks, financial models, and due-diligence materials. Partner with development to align product roadmaps with clinical needs, and manage customer post-sale implementation and integrations. Oversee operational execution across onboarding workflows and patient SMS/Chronic Care Management processes, including team recruitment and performance evaluation.

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FursaFursa
SafeBeat
SafeBeat
2 days ago

Director of Customer Success and Strategic Partnerships

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead strategic partnerships to drive high-value agreements and accelerate market adoption for a mobile-first cardiac monitoring platform. Own fundraising and investor communications by preparing pitch decks, financial models, and due-diligence materials. Partner with development to align product roadmaps with clinical needs, and manage customer post-sale implementation and integrations. Oversee operational execution across onboarding workflows and patient SMS/Chronic Care Management processes, including team recruitment and performance evaluation.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Director level

Key Responsibilities

  • •Drive partnership strategy and close high-value agreements to accelerate market adoption.
  • •Coordinate fundraising activities and manage investor communications, including investor materials and due-diligence packs.
  • •Liaise with the development team to align product roadmaps with clinical needs.
  • •Lead customer post-sale implementation and integrations, including patient onboarding workflows and device setup/training.
  • •Implement and manage patient SMS workflows and optimize the Chronic Care Management (CCM) care-plan process, including patient engagement and documentation tracking, and lead recruitment/performance evaluation for operations and partnership roles.

Key Requirements

  • •Advanced degree in Engineering, Science, or Business.
  • •3+ years of technical/industry experience including operations and business leadership, and forming strategic partnerships.
  • •Exceptional technical/scientific writing and presentation skills for academic and investor audiences.
  • •Strong analytical, negotiation, and project-management capabilities.
  • •Excellent organization, task management/follow-through, and closed-loop communication, with comfort working evenings/weekends as needed.
Experience:3+ years
Skills:Technical/scientific writingPresentation skillsAnalytical skillsNegotiationProject managementOrganizationClosed-loop communication
Tech Stack:SMSECGECG software

Eligibility

Nationality:US National

Company Brief

SafeBeat
Develops wearable monitoring solutions and remote maternal–fetal health monitoring platforms to enable continuous tracking, early risk detection, and telehealth connectivity for pregnant women and clinicians to improve prenatal care outcomes.
Industry: HealthTech
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