Senior Manager, Onsite Support

World Fuel Services
United Kingdom
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-first mindset","Proactive problem-solving","Organizational skills","Communication","Calm under pressure","Attention to detail","Ownership","Collaboration"]

Manage onsite trip support and flight support operations for key business aviation customers at Luton Airport. Serve as the primary onsite liaison across customers, FBOs, and airport service providers, oversee inbound service delivery, and maintain vendor relationships to ensure strong service standards. Represent the sales team onsite, support fuel order coordination, and identify opportunities to expand services. Drive continuous improvement across customer experience, operational delivery, and satisfaction.

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World Fuel Services
World Fuel Services
1 day ago

Senior Manager, Onsite Support

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Last checked: 1 hour agoStatus: Live

Job Summary

Manage onsite trip support and flight support operations for key business aviation customers at Luton Airport. Serve as the primary onsite liaison across customers, FBOs, and airport service providers, oversee inbound service delivery, and maintain vendor relationships to ensure strong service standards. Represent the sales team onsite, support fuel order coordination, and identify opportunities to expand services. Drive continuous improvement across customer experience, operational delivery, and satisfaction.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Coordinate flight planning, slot management, and trip support services for key customers.
  • •Act as the primary onsite liaison between customers, FBOs, and airport service providers.
  • •Oversee delivery of services for inbound flights arranged by global teams.
  • •Maintain strong vendor relationships and ensure high service standards.
  • •Represent sales teams onsite, support fuel order coordination, and identify opportunities to expand services and commercial growth.

Key Requirements

  • •Experience in an aviation operations or airport-based environment.
  • •Strong understanding of business aviation operations and trip support services.
  • •Strong understanding of commercial, cargo, and military operations and trip support services.
  • •Experience supporting international flight operations across multiple regions.
  • •Proven ability to manage customer and vendor relationships in a fast-paced environment, with strong communication and organizational skills.
Experience:AviationAirport operationsBusiness aviationInternational flight operationsVendor management
Skills:Customer-first mindsetProactive problem-solvingOrganizational skillsCommunicationCalm under pressureAttention to detailOwnershipCollaboration

Company Brief

World Fuel Services
World Kinect Corporation provides global fuel logistics, energy procurement, and related supply chain services to aviation, marine, and land transportation customers. The company helps businesses source, manage, and optimize fuel and energy needs worldwide.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Miami, United States
Founded: 1984
WebsiteLinkedIn