6 days ago

Customer Success Manager- Marketing cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own Signature Success Plan delivery for high-value Marketing Cloud customers, ensuring renewals, expansions, and an excellent end-to-end customer experience. Serve as the primary Marketing Cloud SME, align business and technical stakeholders, and drive value through the Signature lifecycle. Monitor technical health, adoption, and risk using AI literacy and engagement monitoring, lead incident communications, and provide proactive quarterly reviews and tailored release recommendations.

Location: Mumbai, Bengaluru, Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the single point of customer accountability for Signature deliverables, overall customer experience, and renewal and expansion.
•Coordinate all deliverables across the Signature lifecycle and ensure value delivery through the Signature offer.
•Align business and technical stakeholders by connecting customer priorities, technical goals, and business value.
•Use AI literacy and engagement monitoring to maintain technical health, adoption, and risk; act as primary contact for major incidents.
•Conduct proactive quarterly reviews to identify trends and provide tailored release recommendations while planning client engagement and coordinating success and revenue opportunities.

Key Requirements

•9+ years of relevant industry experience, including 2+ years of hands-on Salesforce Marketing Cloud experience (Marketing Cloud Engagement, Account Engagement/Pardot, or Marketing Cloud Next) in a customer success, administrator, consultant, or marketing operations capacity.
•Strong consulting skills to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
•Industry-relevant domain expertise and ability to understand how the industry impacts the customer’s business.
•Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms.
•Salesforce product certifications are required (recommended Marketing Cloud certifications include Engagement Administrator, Email Specialist, Account Engagement Specialist, and Engagement Consultant).

Experience:9+ years

Skills:ConsultingStakeholder managementRelationship buildingTrusted advisorCommunicationPrioritizationIncident managementRisk management

Certifications:Marketing Cloud Engagement AdministratorMarketing Cloud Email SpecialistMarketing Cloud Account Engagement SpecialistMarketing Cloud Engagement Consultant

Tech Stack:SalesforceSalesforce Marketing CloudMarketing Cloud EngagementMarketing Cloud Account EngagementPardotMarketing Cloud NextAI agentsQBR data collectionAI-driven sentiment analysisIntent analysisAgentblazer

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

6 days ago

Customer Success Manager- Marketing cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Mumbai, Bengaluru, Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the single point of customer accountability for Signature deliverables, overall customer experience, and renewal and expansion.
•Coordinate all deliverables across the Signature lifecycle and ensure value delivery through the Signature offer.
•Align business and technical stakeholders by connecting customer priorities, technical goals, and business value.
•Use AI literacy and engagement monitoring to maintain technical health, adoption, and risk; act as primary contact for major incidents.
•Conduct proactive quarterly reviews to identify trends and provide tailored release recommendations while planning client engagement and coordinating success and revenue opportunities.

Key Requirements

•9+ years of relevant industry experience, including 2+ years of hands-on Salesforce Marketing Cloud experience (Marketing Cloud Engagement, Account Engagement/Pardot, or Marketing Cloud Next) in a customer success, administrator, consultant, or marketing operations capacity.
•Strong consulting skills to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
•Industry-relevant domain expertise and ability to understand how the industry impacts the customer’s business.
•Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms.
•Salesforce product certifications are required (recommended Marketing Cloud certifications include Engagement Administrator, Email Specialist, Account Engagement Specialist, and Engagement Consultant).

Experience:9+ years

Skills:ConsultingStakeholder managementRelationship buildingTrusted advisorCommunicationPrioritizationIncident managementRisk management

Certifications:Marketing Cloud Engagement AdministratorMarketing Cloud Email SpecialistMarketing Cloud Account Engagement SpecialistMarketing Cloud Engagement Consultant

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor