SAP Success Plan Manager - Specialist - West (Palo Alto, CA, US, 94304)

SAP
Palo Alto
Workplace: HybridFull timeUSD 121,700 - 259,500 annuallyFunction: Consulting & AdvisoryExperience: 8+ yearsSkills: ["Stakeholder management","Clear communication","Trust building","Emotional intelligence","Problem-solving"]

Manage SAP service engagements end-to-end, building trusted relationships with stakeholders and delivering outcomes aligned to customer goals. Develop engagement strategies, implement governance, resolve issues, and track value realization through structured 90-day cycles. Communicate clearly with executives and customer teams, minimize disruption, and support rapid, tangible value delivery. Integrate AI tools into daily workflow to accelerate customer outcomes.

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FursaFursa
SAP
SAP
5 hours ago

SAP Success Plan Manager - Specialist - West (Palo Alto, CA, US, 94304)

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Last checked: 5 hours agoStatus: Live

Job Summary

Manage SAP service engagements end-to-end, building trusted relationships with stakeholders and delivering outcomes aligned to customer goals. Develop engagement strategies, implement governance, resolve issues, and track value realization through structured 90-day cycles. Communicate clearly with executives and customer teams, minimize disruption, and support rapid, tangible value delivery. Integrate AI tools into daily workflow to accelerate customer outcomes.
Location: Palo Alto
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Manage SAP service engagements across a portfolio, focusing on trusted relationships, governance, and issue resolution.
  • •Develop engagement strategies aligned to customer goals and business needs.
  • •Implement governance models to drive accountability, satisfaction, risk tracking, and issue resolution.
  • •Identify and resolve issues quickly to minimize disruption and keep delivery on track.
  • •Track and communicate value realization, helping customers articulate SAP ROI and investment impact.
Travel: Extensive travel

Pay and Benefits

Salary: USD 121,700 - 259,500 annually

Key Requirements

  • •8+ years managing SAP service engagements, including governance and delivering outcomes aligned to business goals.
  • •Customer success management experience from hands-on delivery, driving satisfaction and adoption.
  • •Ability to establish and sustain trust with stakeholders at all levels, including C-suite.
  • •Clear, effective communication that translates technical progress into business language under uncertainty.
  • •Discipline in time-boxed engagements with structured 90-day cycles, milestones, tight scope, and visible value delivery.
Experience:8+ years
Skills:Stakeholder managementClear communicationTrust buildingEmotional intelligenceProblem-solving
Tech Stack:SAPSAP BTPAgentic AIContext engineeringAI-assisted automationPrompt engineeringAI-assisted prototypingAI adoption capabilityAI output quality assuranceCodility

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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