S&P Global

1 day ago

Director, IT Service Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead global application support and cloud operations for Book Building platforms in the Markets division. Oversee 2nd line support, incident response and tracking, platform stability, and operational governance across mission-critical Fixed Income applications. Manage a global service management team across regions, partner with Product, Development, Client Success, and senior Technology leaders, and drive proactive monitoring, observability, automation, and AI-driven operational improvements.

Location: Bengaluru, Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Lead and manage a global service management team across regions and time zones, including escalation management, workforce planning, and operational governance.
•Oversee global 2nd line application support and cloud infrastructure operations, ensuring platform stability and incident response/track and remediation planning.
•Drive operational excellence through proactive monitoring, observability, automation, and AI-driven initiatives to improve reliability and reduce operational risk.
•Provide leadership during critical production incidents, coordinating cross-functional teams to restore services and minimize client impact.
•Establish release readiness and production change governance, including deployment risk assessment, business continuity planning, and compliance with internal audit/security/regulatory requirements.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetPension

Key Requirements

•Bachelor’s degree in computer science, engineering, information technology, or related; master’s degree is a plus.
•12 to 15 years of experience in application support, production operations, or service management in enterprise environments, preferably financial markets.
•Proven leadership experience managing global technical support or production operations teams.
•Strong understanding of ITIL processes including Incident, Problem, Change, and Release Management.
•Hands-on experience with AWS cloud technologies and microservices-based architecture, plus proficiency with SQL and relational databases and Linux/Windows.

Experience:12-15 yearsFinancial marketsFixed IncomeCapital MarketsFinancial services

Education:Bachelor's

Skills:LeadershipStakeholder managementCommunicationCrisis managementAccountability

Tech Stack:AWSCloudWatchECSALBRDSRoute53LambdaSplunk CloudSplunk ObservabilitySplunk EnterpriseDotcomElasticsearchGrafanaDockerPythonShell scriptingPowerShellSQLOracleRDBMS

Company Brief

S&P Global

Provides financial information, analytics, benchmarks, and credit ratings to markets and institutions worldwide, offering data, research, indices, and risk assessment tools across the financial services and commodities sectors.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1917

Website LinkedIn

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S&P Global

1 day ago

Director, IT Service Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bengaluru, Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Lead and manage a global service management team across regions and time zones, including escalation management, workforce planning, and operational governance.
•Oversee global 2nd line application support and cloud infrastructure operations, ensuring platform stability and incident response/track and remediation planning.
•Drive operational excellence through proactive monitoring, observability, automation, and AI-driven initiatives to improve reliability and reduce operational risk.
•Provide leadership during critical production incidents, coordinating cross-functional teams to restore services and minimize client impact.
•Establish release readiness and production change governance, including deployment risk assessment, business continuity planning, and compliance with internal audit/security/regulatory requirements.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetPension

Key Requirements

•Bachelor’s degree in computer science, engineering, information technology, or related; master’s degree is a plus.
•12 to 15 years of experience in application support, production operations, or service management in enterprise environments, preferably financial markets.
•Proven leadership experience managing global technical support or production operations teams.
•Strong understanding of ITIL processes including Incident, Problem, Change, and Release Management.
•Hands-on experience with AWS cloud technologies and microservices-based architecture, plus proficiency with SQL and relational databases and Linux/Windows.

Experience:12-15 yearsFinancial marketsFixed IncomeCapital MarketsFinancial services

Education:Bachelor's

Skills:LeadershipStakeholder managementCommunicationCrisis managementAccountability

Tech Stack:AWSCloudWatchECSALBRDSRoute53LambdaSplunk CloudSplunk ObservabilitySplunk EnterpriseDotcomElasticsearchGrafanaDockerPythonShell scriptingPowerShellSQLOracleRDBMS

Company Brief

S&P Global

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1917

Website LinkedIn