Customer Experience Agent, High Value Items
Whatnot
Phoenix
Workplace: OnsiteFull timeUSD 24.04 - 28.85 hourlyFunction: Customer Success & Account ManagementSkills: ["Investigative judgment","Collaboration","Critical thinking","Empathetic communication","Adaptability"]Resolve complex high-value transaction cases for the Customer Experience High Value Items team. Investigate missing/incorrect item claims end-to-end, determine fair market value for accurate reimbursement decisions, and manage queues while meeting quality and SLA standards. Provide empathetic support to buyers and sellers, escalate urgent or high-visibility cases, and collaborate with Trust & Risk and other teams to act as Incident Commander when needed.
