Processor Account Servicing and Maintenance - MENA Cards Lending Services (Quezon, National Capital Region (NCR), PH, 1101)

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Rapport building","Focus","Quick learning","Communication"]

Process and maintain MENA cards lending service workflows by learning and applying relevant procedures, ensuring requirements and quality/productivity standards are met. Identify and escalate fraud, errors, or irregular transactions, and resolve customer requests efficiently and accurately. Support day-to-day operations alongside a line manager/supervisor and assist peers when needed, while looking for opportunities to improve customer service.

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FursaFursa
HSBC
HSBC
1 day ago

Processor Account Servicing and Maintenance - MENA Cards Lending Services (Quezon, National Capital Region (NCR), PH, 1101)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Process and maintain MENA cards lending service workflows by learning and applying relevant procedures, ensuring requirements and quality/productivity standards are met. Identify and escalate fraud, errors, or irregular transactions, and resolve customer requests efficiently and accurately. Support day-to-day operations alongside a line manager/supervisor and assist peers when needed, while looking for opportunities to improve customer service.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Acquire and update knowledge of procedures related to relevant processes.
  • •Ensure process requirements are met, adhered to, and completed per established procedures and standards.
  • •Achieve required productivity and quality levels for the process.
  • •Identify and escalate fraud/errors/irregular transactions.
  • •Provide customer service by resolving requests efficiently, accurately, and professionally; assist peers and line manager/supervisor with day-to-day operations when needed.

Key Requirements

  • •Entry-level qualification as required for the process, aligned with agreed HR and Operations benchmarks.
  • •Fluency in English (speak and understand).
  • •Ability to write business letters and reports.
  • •Ability to grasp quickly and understand/interpret numeric data.
  • •Flexibility to work shifts; basic computer knowledge.
Skills:Rapport buildingFocusQuick learningCommunication
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn