Netzwerktechniker (L1) (m/w/d) | Woerth

Provide first-line support for customers’ IT network services, ensuring incidents and service requests are identified, investigated, documented, and resolved within SLA. Triage and resolve L1 network issues, fulfill approved requests, perform maintenance activities like patching and configuration changes, and update knowledge articles and the CMDB. Monitor and improve infrastructure performance, communicate across shifts, and support escalations as needed.