Netzwerktechniker (L1) (m/w/d) | Woerth

NTT
Germany
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Planning","Positive attitude"]

Provide first-line support for customers’ IT network services, ensuring incidents and service requests are identified, investigated, documented, and resolved within SLA. Triage and resolve L1 network issues, fulfill approved requests, perform maintenance activities like patching and configuration changes, and update knowledge articles and the CMDB. Monitor and improve infrastructure performance, communicate across shifts, and support escalations as needed.

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FursaFursa
NTT
NTT
1 month ago

Netzwerktechniker (L1) (m/w/d) | Woerth

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Last checked: 5 days agoStatus: Live

Job Summary

Provide first-line support for customers’ IT network services, ensuring incidents and service requests are identified, investigated, documented, and resolved within SLA. Triage and resolve L1 network issues, fulfill approved requests, perform maintenance activities like patching and configuration changes, and update knowledge articles and the CMDB. Monitor and improve infrastructure performance, communicate across shifts, and support escalations as needed.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Investigate assigned first-line incidents, identify causes, and restore service to the customer.
  • •Fulfill approved requests according to agreed procedures and carry out approved maintenance activities (patching, configuration changes).
  • •Measure performance and optimize infrastructure according to requirements.
  • •Handle shift handover procedures to ensure service continuity and report/escalate incidents when needed.
  • •Update existing knowledge articles or create new ones and keep the CMDB up to date.

Pay and Benefits

Perks:PensionAnnual BonusPaid Leave

Key Requirements

  • •First experience in troubleshooting and providing required on-site support for network/data center/system/monitoring services in a medium-to-large ICT organization.
  • •Basic knowledge of supported technical areas (e.g., network, data center, wireless).
  • •Experience working with ticketing systems and documenting test and solution steps in tickets.
  • •Proficiency in structured cabling and network technology (Cisco, Aruba), including configuration, installation, racking, and patching.
  • •Strong German and English skills (at least Berlitz level B2).
Experience:ICTData centerNetworkingWireless
Skills:CommunicationPlanningPositive attitude
Certifications:Cisco CCNA
Languages:GermanEnglish
Tech Stack:CiscoArubaMS OfficeExcelVisioWordPowerPointOutlookCMDBPatchingConfiguration changesRacking

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn