Asisstant Manager, Post Sales Engineer (Air con) - 2 years Contract

Samsung
Singapore
Workplace: OnsiteContractFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: certificationSkills: ["Service-oriented","Customer centric","Problem solving","Communication","Time management","Process improvement","Team empathy"]

Provide high-quality post-sales HVAC technical support for Samsung Air Conditioning solutions in Singapore. Own commissioning, testing, start-up, and system handover, and diagnose product, installation, and application issues to identify root causes and corrective actions. Deliver technical training for internal teams, service partners, installers, and customers, and support on-site guidance during installation and troubleshooting. Collaborate with Customer Service, Sales, and regional technical teams and maintain documentation and troubleshooting guides.

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FursaFursa
Samsung
Samsung
2 days ago

Asisstant Manager, Post Sales Engineer (Air con) - 2 years Contract

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide high-quality post-sales HVAC technical support for Samsung Air Conditioning solutions in Singapore. Own commissioning, testing, start-up, and system handover, and diagnose product, installation, and application issues to identify root causes and corrective actions. Deliver technical training for internal teams, service partners, installers, and customers, and support on-site guidance during installation and troubleshooting. Collaborate with Customer Service, Sales, and regional technical teams and maintain documentation and troubleshooting guides.
Location: Singapore
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Perform commissioning, testing, start-up, and system handover for Samsung Air Conditioning products.
  • •Provide post-sales technical support by diagnosing product, installation, and application issues and recommending corrective actions.
  • •Deliver technical training and product education programs for internal teams, service partners, installers, and customers.
  • •Provide on-site technical guidance during installation, commissioning, troubleshooting, and major project execution.
  • •Develop and maintain technical documentation, commissioning procedures, troubleshooting guides, and training materials, and capture field feedback for product improvements.

Key Requirements

  • •Minimum a Diploma in engineering or related discipline; air conditioning or refrigeration preferred.
  • •Minimum 5 years’ experience in a service role within a technical/mechanical building engineering environment, preferably with HVAC knowledge.
  • •Ability to improve established processes based on field requests.
  • •Good time management to ensure timely follow-up of enquiries and issues.
  • •Strong communication skills and an ability to work in complex matrix and international environments.
Experience:5+ yearsHVACBuilding engineeringTechnical/mechanical services
Education:Certification / Diploma in engineering
Skills:Service-orientedCustomer centricProblem solvingCommunicationTime managementProcess improvementTeam empathy
Tech Stack:HVACAir conditioningControl systemsCommissioningTroubleshootingTechnical documentation

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn