PRADA Client Advisor. Padova (Padova, IT)

Prada Group
Italy
Workplace: OnsiteFull timeEUR 30,000 - 33,000 annuallyFunction: SalesSkills: ["Customer orientation","Interpersonal communication","Relationship building","Proactivity","Teamwork"]

Deliver an extraordinary luxury client experience by placing clients at the center, guiding them through Prada’s brand philosophy, and translating their needs into memorable service. Drive individual and store sales and KPI goals, maintain client relationships using the company CRM, and host both in-person and virtual appointments. Support store daily operations in synergy with back-of-house, resolve client complaints when needed, and use digital tools to provide an integrated omni-channel experience.

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Prada Group
Prada Group
4 days ago

PRADA Client Advisor. Padova (Padova, IT)

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Last checked: 12 hours agoStatus: Live

Job Summary

Deliver an extraordinary luxury client experience by placing clients at the center, guiding them through Prada’s brand philosophy, and translating their needs into memorable service. Drive individual and store sales and KPI goals, maintain client relationships using the company CRM, and host both in-person and virtual appointments. Support store daily operations in synergy with back-of-house, resolve client complaints when needed, and use digital tools to provide an integrated omni-channel experience.
Location: Italy
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Place the customer at the center by creating a welcoming environment and delivering excellence service in line with the client journey ceremony.
  • •Exceed individual sales targets and KPI goals, maximizing personal performance to contribute to store success.
  • •Demonstrate excellent product knowledge and communicate Prada brand history, culture, and DNA to clients.
  • •Capture and follow up with customer data in the company CRM to strengthen and develop long-term relationships.
  • •Support omni-channel appointments (in presence or virtual), resolve client complaints with the line manager and Client Service team when necessary, and participate in store daily operations including stock room organization.

Pay and Benefits

Salary: EUR 30,000 - 33,000 annually

Key Requirements

  • •Previous experience as a Client Advisor, Sales Assistant, or similar role, preferably in luxury fashion or premium retail.
  • •Strong customer orientation with excellent interpersonal and communication skills to build long-term client relationships.
  • •Passion for fashion and luxury, with genuine interest in the brand and ability to communicate product knowledge effectively.
  • •Results-oriented, proactive, and flexible, with strong team spirit in a fast-paced retail environment.
  • •Ability to contribute to achieving individual and store sales targets and KPI goals.
Experience:Luxury fashionPremium retail
Skills:Customer orientationInterpersonal communicationRelationship buildingProactivityTeamwork
Tech Stack:CRMOmni-channelDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn