Customer Service Representative

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Active listening","Empathy","Attention to detail"]

This on-site Cairo role provides frontline customer service, addressing inquiries and resolving issues to maintain high customer satisfaction. You will handle customer interactions with empathy, offer tailored solutions, and uphold professional communication and phone etiquette in a fast-paced environment.

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FursaFursa
Sutherland
Sutherland
5 months ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

This on-site Cairo role provides frontline customer service, addressing inquiries and resolving issues to maintain high customer satisfaction. You will handle customer interactions with empathy, offer tailored solutions, and uphold professional communication and phone etiquette in a fast-paced environment.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.

Key Requirements

  • •Fluency in English (B2/C1 level) is a MUST.
  • •Strong skills in Customer Service and Customer Support.
  • •Proven ability to enhance Customer Satisfaction and Customer Experience.
  • •Problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus.
Experience:Customer service
Skills:CommunicationProblem-solvingActive listeningEmpathyAttention to detail
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor