Customer Service Agent - Ho Chi Minh

Represent and deliver high-quality service to Etihad Guest programme members by efficiently processing member card fulfilments and enrolments. Handle incoming customer communications across shared mailboxes, phone, and cargo-related systems, coordinating cargo operations with internal and external stakeholders to meet service levels and KPIs. Monitor bookings and loading plans, proactively update shipments, resolve issues and complaints, process cargo requests, and support invoicing and billing queries while ensuring compliance with safety, security, customs, and regulatory requirements.