3 weeks ago

Online Travel Consultant – ANZ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Deliver exceptional travel support to American Express Card Members over the phone, handling bookings, travel benefit enquiries, and itinerary changes end-to-end. Troubleshoot issues related to the American Express Travel website, review airline and supplier policies, and coordinate suitable solutions. Provide consultative recommendations using fares and GDS knowledge, maximize Membership Rewards® value, and resolve complex disruptions with empathy and professionalism in a metrics-driven environment.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support Card Members with travel needs before, during, and after their journey, including cancellations, re-bookings, exchanges, and travel advice.
•Handle customer enquiries over the phone, including pre-booking support, pricing enquiries, travel benefit eligibility, itinerary amendments, and cancellations.
•Troubleshoot travel website issues and guide customers through online booking and servicing processes.
•Review airline and supplier policies (e.g., rejected tickets and schedule changes) and work with suppliers to secure suitable travel solutions.
•Resolve complex travel issues, de-escalate challenging situations, and maintain accurate records while using multiple systems.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementPaid ParentalWellness StipendCounseling Support

Key Requirements

•Provide premium customer service over the phone, preferably in a contact centre or customer service environment.
•Have GDS experience and strong fares knowledge.
•Possess travel industry experience, including booking resolution, customer complaints, or complex travel servicing.
•Communicate clearly and confidently to explain supplier policies and travel requirements to customers.
•Demonstrate strong problem-solving, decision-making, and resilience during fast-paced, stressful travel situations.

Experience:Travel industryContact centre

Skills:Verbal communicationConsultative sellingFact-findingProblem-solvingEmpathy

Tech Stack:GDSAmerican Express Travel websiteMembership Rewards® points

Company Brief

American Express

Industry: Payments

Website

Loading job details...

Preparing the role view and application actions.

American Express

3 weeks ago

Online Travel Consultant – ANZ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support Card Members with travel needs before, during, and after their journey, including cancellations, re-bookings, exchanges, and travel advice.
•Handle customer enquiries over the phone, including pre-booking support, pricing enquiries, travel benefit eligibility, itinerary amendments, and cancellations.
•Troubleshoot travel website issues and guide customers through online booking and servicing processes.
•Review airline and supplier policies (e.g., rejected tickets and schedule changes) and work with suppliers to secure suitable travel solutions.
•Resolve complex travel issues, de-escalate challenging situations, and maintain accurate records while using multiple systems.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementPaid ParentalWellness StipendCounseling Support

Key Requirements

•Provide premium customer service over the phone, preferably in a contact centre or customer service environment.
•Have GDS experience and strong fares knowledge.
•Possess travel industry experience, including booking resolution, customer complaints, or complex travel servicing.
•Communicate clearly and confidently to explain supplier policies and travel requirements to customers.
•Demonstrate strong problem-solving, decision-making, and resilience during fast-paced, stressful travel situations.

Experience:Travel industryContact centre

Skills:Verbal communicationConsultative sellingFact-findingProblem-solvingEmpathy

Tech Stack:GDSAmerican Express Travel websiteMembership Rewards® points

Company Brief

American Express

Industry: Payments

Website