Destination Service Specialist - APAC

ByteDance
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Stakeholder management","Communication","Problem-solving","Resilience","Logical thinking"]

Own the landing destination services for employees across APAC, driving improved employee satisfaction and standardized operational processes. Coordinate with global vendors and local partners, assign cases, and resolve escalations for employees and stakeholders. Partner with policy, HROP, and business teams to ensure readiness. Continuously improve employee experience by building/updating APAC knowledge bases and training stakeholders with country-specific checklists, guidelines, and manuals.

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FursaFursa
ByteDance
ByteDance
1 month ago

Destination Service Specialist - APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 31 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own the landing destination services for employees across APAC, driving improved employee satisfaction and standardized operational processes. Coordinate with global vendors and local partners, assign cases, and resolve escalations for employees and stakeholders. Partner with policy, HROP, and business teams to ensure readiness. Continuously improve employee experience by building/updating APAC knowledge bases and training stakeholders with country-specific checklists, guidelines, and manuals.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Oversee landing destination services across APAC countries, improving employee satisfaction and standardizing operational processes.
  • •Assign cases to vendors across APAC and ensure high-quality service delivery through coordination with global vendors and local partners.
  • •Serve as the key point of contact for escalations and complex matters, coordinating service delivery and follow-up resolution.
  • •Collaborate with the Policy team, HROP team, and business teams to understand needs and ensure preparedness.
  • •Improve employee experience by building/updating APAC knowledge bases, training stakeholders, and maintaining country-specific checklists, guidelines, and manuals.

Key Requirements

  • •Bachelor’s degree (or higher) in Business Administration, Human Resources, Hospitality Management, or a related field.
  • •4+ years of experience in global mobility, destination services management, or international relocation operations in a multinational organization.
  • •Experience managing third-party vendors or relocation management companies (RMCs) across multiple countries or regions.
  • •Strong understanding of relocation lifecycle processes including home search, settling-in, and school search services.
  • •Excellent stakeholder management skills across all levels of the organization.
Experience:4+ yearsGlobal mobilityInternational relocation
Education:Bachelor's
Skills:Stakeholder managementCommunicationProblem-solvingResilienceLogical thinking

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn