Customer Success Trainer

Wing Assistant
Davao
Workplace: RemoteFull timePHP 50,000 - 70,000 monthlyFunction: Customer Success & Account ManagementSkills: ["Communication","Facilitation","Coaching","Quality assurance","Structured feedback"]

Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management. Conduct quality reviews of customer interactions and deliver structured coaching plans based on performance metrics. Lead training sessions and skill refreshers, maintain coaching documentation and feedback tools, and track/analytically report coaching effectiveness and trends. Includes a live mock training simulation and a self-made presentation deck.

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FursaFursa
Wing Assistant
Wing Assistant
4 days ago

Customer Success Trainer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management. Conduct quality reviews of customer interactions and deliver structured coaching plans based on performance metrics. Lead training sessions and skill refreshers, maintain coaching documentation and feedback tools, and track/analytically report coaching effectiveness and trends. Includes a live mock training simulation and a self-made presentation deck.
Location: Davao
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management
  • •Conduct quality reviews on customer interactions and provide detailed feedback
  • •Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • •Lead training sessions and skill refreshers to reinforce best practices and performance standards
  • •Track, report, and analyze coaching effectiveness and performance trends

Pay and Benefits

Salary: PHP 50,000 - 70,000 monthly

Key Requirements

  • •Experience coaching Customer Success Managers (CSMs) or similar client-facing roles
  • •Strong foundation in quality assurance and structured feedback delivery
  • •Experience coaching Customer Success Managers, Account Managers, or similar roles
  • •Former BPO trainer experience with QA and client-facing experience is strongly encouraged
  • •Familiarity with CRMs and performance coaching tools, plus excellent communication, facilitation, and coaching skills
Experience:SaaSB2B servicesSubscription-based supportBPOQuality assurance
Skills:CommunicationFacilitationCoachingQuality assuranceStructured feedback
Tech Stack:HubspotPipedriveStripeDialpadCRM

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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