Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Proactive","Professionalism"]

Deliver welcoming, high-quality guest service at Oaks Lake Crackenback Resort. Manage reservation enquiries and booking changes via phone and email, maintain accurate room inventory and reservation records, and resolve guest issues from enquiry through check-in. Support front office operations with administrative assistance to ensure smooth arrivals, while working a scheduled roster that may vary during school holidays and peak season.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Minor International
Minor International
3 hours ago

Guest Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver welcoming, high-quality guest service at Oaks Lake Crackenback Resort. Manage reservation enquiries and booking changes via phone and email, maintain accurate room inventory and reservation records, and resolve guest issues from enquiry through check-in. Support front office operations with administrative assistance to ensure smooth arrivals, while working a scheduled roster that may vary during school holidays and peak season.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to reservation and guest enquiries via phone and email, handling booking questions and requests professionally.
  • •Manage room inventory and availability, process reservations and booking amendments, and maintain accurate reservation records.
  • •Assist guests with reservation enquiries and accommodation requirements, resolving booking issues promptly.
  • •Provide administrative support for front office operations by maintaining accurate reservation information for seamless guest arrivals and check-in.
  • •Maintain efficient reservation management in a fast-paced hospitality environment, including monitoring room availability and supporting operational requirements.

Pay and Benefits

Perks:Health InsuranceLearning BudgetWellness Stipend

Key Requirements

  • •Demonstrated experience delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Strong ability to communicate information clearly and professionally across phone and email.
  • •Consistently provide exceptional service with a proactive, positive approach to guest needs.
  • •A passion for creating positive guest experiences and resolving issues efficiently.
  • •Able to work weekends, public holidays, and varying shifts as required by operations.
Experience:HospitalityHotelCustomer serviceFront office
Skills:Customer serviceCommunicationProblem-solvingProactiveProfessionalism
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn