AVP, Claims Strategy and Process Innovation – Remote

Symetra
United States
Workplace: HybridFull timeUSD 141,600 - 236,000 annuallyFunction: Strategy & Corporate DevelopmentExperience: 15+ yearsEducation: high_schoolSkills: ["Leadership","Process excellence","Data-driven decision making","Organizational change management","Partnership building"]

Lead claims transformation for Symetra’s Group Benefits Claims organization by modernizing disability and absence management operations. Own the strategy and roadmap for process innovation, automation, and technology modernization, including major FINEOS initiatives. Partner across Claims, Technology, Product, Compliance, Legal, and Operations to improve efficiency, quality, and customer outcomes. Establish metrics and governance, drive change management and adoption, evaluate emerging trends, and build high-performing teams.

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Symetra
Symetra
1 week ago

AVP, Claims Strategy and Process Innovation – Remote

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Job Summary

Lead claims transformation for Symetra’s Group Benefits Claims organization by modernizing disability and absence management operations. Own the strategy and roadmap for process innovation, automation, and technology modernization, including major FINEOS initiatives. Partner across Claims, Technology, Product, Compliance, Legal, and Operations to improve efficiency, quality, and customer outcomes. Establish metrics and governance, drive change management and adoption, evaluate emerging trends, and build high-performing teams.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Director level

Key Responsibilities

  • •Lead the strategy and roadmap for claims transformation, process innovation, and operational excellence.
  • •Partner across Claims, Technology, Product, Compliance, and Legal to deliver scalable solutions improving efficiency, quality, and customer outcomes.
  • •Serve as the business lead for major claims system initiatives, including FINEOS enhancements, implementations, and modernization efforts.
  • •Drive process improvement and automation opportunities to simplify operations and reduce complexity.
  • •Establish metrics, governance practices, reporting frameworks, and organizational readiness/change management to measure business impact and performance.
Travel: Low travel

Pay and Benefits

Salary: USD 141,600 - 236,000 annually
Perks:401kPaid LeaveRemote Work

Key Requirements

  • •15+ years of leadership experience in disability, absence management, employee benefits, or claims operations required.
  • •10+ years working with FINEOS claims platforms required.
  • •Strategic claims or absence management leader with deep expertise in disability and leave administration.
  • •Experience leading large-scale operational transformation, process improvement, and technology modernization initiatives.
  • •Knowledge of FMLA, ADA, ERISA, and Paid Family & Medical Leave program regulations.
Experience:15+ yearsDisability managementAbsence managementEmployee benefitsClaims operations
Education:High School
Skills:LeadershipProcess excellenceData-driven decision makingOrganizational change managementPartnership building
Tech Stack:FINEOS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Symetra
Provides life insurance, annuities, retirement solutions, and employee benefits to individuals, employers, and financial institutions. Symetra focuses on protecting financial futures through insurance products and retirement services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Bellevue, United States
Founded: 1957
WebsiteLinkedIn