Healthcare Customer Success Manager V - US Remote

Manage delivery of contracted services for large healthcare provider clients, ensuring SLAs and KPIs are met or exceeded. Own day-to-day client advice, maintain strong relationships, and support renewals and expansions by driving churn mitigation and preparing renewal materials. Lead monthly service reviews, handle escalations and RCA for incidents, and track customer NPS feedback. Stay current on customer technical environments, including server upgrades, security/compliance, and patch management.