Director Priority Banking Signature (Russian Speaker) | Dubai

Emirates NBD
Dubai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Mentoring","Coaching","Client-centricity","Stakeholder management","Risk awareness"]

Lead Key Customer relationships for Emirates NBD’s Priority Banking Signature segment, ensuring an exceptional customer experience through close coordination with Customer Service teams. Drive segment growth by shaping tailored propositions, leveraging digital channels, and using competitive and client feedback to enhance acquisition and retention. Embed KYC/AML and conduct risk controls, optimize end-to-end processes, and mentor the priority banking team to improve capability, engagement, and service delivery outcomes.

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FursaFursa
Emirates NBD
Emirates NBD
1 day ago

Director Priority Banking Signature (Russian Speaker) | Dubai

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead Key Customer relationships for Emirates NBD’s Priority Banking Signature segment, ensuring an exceptional customer experience through close coordination with Customer Service teams. Drive segment growth by shaping tailored propositions, leveraging digital channels, and using competitive and client feedback to enhance acquisition and retention. Embed KYC/AML and conduct risk controls, optimize end-to-end processes, and mentor the priority banking team to improve capability, engagement, and service delivery outcomes.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Director level

Key Responsibilities

  • •Manage Key Customer relationships across the Priority Banking Signature segment, coordinating with Customer Service teams to ensure a smooth customer experience.
  • •Drive Priority segment growth by refining the Priority Banking value proposition using market trends, competitive positioning, and customer feedback.
  • •Embed KYC, AML, and conduct risk controls, partnering with Compliance and Risk to mitigate emerging risks and challenge exception reports and audit findings.
  • •Lead operational excellence by reviewing and streamlining end-to-end processes, using analytics to remove bottlenecks and escalating systemic issues when needed.
  • •Uplift team capability through targeted learning plans, mentoring and coaching, assessing skill gaps, and promoting digital fluency.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Russian language is a must.
  • •Bachelor's degree in Business, Finance, or related field (Master's preferred).
  • •Relevant banking certifications (e.g., IBF Advanced, Chartered Banker, or equivalent).
  • •Ongoing professional development in digital banking, risk management, or customer experience.
Education:Bachelor's in Business, Finance, or related field
Skills:MentoringCoachingClient-centricityStakeholder managementRisk awareness
Certifications:IBF AdvancedChartered Banker
Languages:Russian

Company Brief

Emirates NBD
Emirates NBD is a leading UAE-based banking group providing retail, corporate, Islamic, investment and private banking, plus asset management and digital banking services across multiple countries in the MENAT region.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1963
Glassdoor
Glassdoor: 3.5
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