Service cloud Dev

NTT
Noida
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Teamwork","Ability to work under pressure","Project discipline"]

Deliver end-to-end Service Cloud implementations for enterprise customer service teams, improving agent productivity and customer service outcomes. Build and maintain Salesforce solutions using Apex, LWC, Flows, and Visualforce, including Omni-Channel, CTI, case management, SLA/entitlement processes, knowledge management, and analytics. Design integrations with REST/SOAP APIs and AWS services, leverage Agentforce for conversational automation, and manage deployments with Copado and data migrations using Apex Data Loader.

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FursaFursa
NTT
NTT
4 weeks ago

Service cloud Dev

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver end-to-end Service Cloud implementations for enterprise customer service teams, improving agent productivity and customer service outcomes. Build and maintain Salesforce solutions using Apex, LWC, Flows, and Visualforce, including Omni-Channel, CTI, case management, SLA/entitlement processes, knowledge management, and analytics. Design integrations with REST/SOAP APIs and AWS services, leverage Agentforce for conversational automation, and manage deployments with Copado and data migrations using Apex Data Loader.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver end-to-end Salesforce Service Cloud projects focused on customer service excellence and agent productivity.
  • •Configure and implement core Service Cloud capabilities including SLA tracking, entitlement processes, escalation rules, and service contracts.
  • •Develop and customize Salesforce solutions using Apex, LWC, Flows, and Visualforce, including data modeling and security configurations (roles, profiles, sharing, validation rules).
  • •Implement integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, and Platform Events, including GraphQL API design/consumption.
  • •Manage deployment lifecycle (Copado/Change Sets), perform data migration/cleansing (Apex Data Loader/ETL), and build Agentforce conversational automation with Omni-Channel handoff.

Key Requirements

  • •Minimum 5+ years of experience delivering Salesforce.com projects, with deep Service Cloud implementation expertise.
  • •Hands-on administration and application development in Salesforce.com for enterprise customer service use cases.
  • •Experience building Service Cloud solutions across Service Console, Omni-Channel, CTI, Case Management, Email-to-Case, Knowledge Management, and bot-based customer support.
  • •Development experience with Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows.
  • •Strong project discipline managing deliverables, timelines, and cross-functional collaboration with excellent communication and stakeholder management.
Experience:5+ years
Skills:CommunicationStakeholder managementTeamworkAbility to work under pressureProject discipline
Certifications:Salesforce Certified Service Cloud ConsultantSalesforce AdministratorPlatform Developer
Tech Stack:Salesforce.comService CloudService ConsoleOmni-Channel routingAWS Chat integrationCTI (Computer Telephony Integration)Einstein BotsAgentforceCase ManagementEmail-to-CaseKnowledge ManagementApexApex ClassesTriggersVisualforceLightning Web Components (LWC)FlowsREST APIsSOAP APIsAWS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn