Associate, Hero Support (12 Month Contract)

Delivery Hero
Berlin
Workplace: OnsiteContractFunction: Product ManagementSkills: ["Independence","Prioritization","Attention to detail","Communication","Team spirit"]

Join the Hero Support team in People & Culture as the first point of contact for employees, answering policy and procedure questions and delivering best-in-class HR support. Manage employee inquiries via ticketing (JIRA) and maintain the People Portal knowledge base for self-service. Execute transaction work such as contract creation, amendments, termination letters, and certificates. Keep employee records accurate in HRIS (Workday) and support operational excellence through projects and process improvements.

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Delivery Hero
Delivery Hero
1 day ago

Associate, Hero Support (12 Month Contract)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Join the Hero Support team in People & Culture as the first point of contact for employees, answering policy and procedure questions and delivering best-in-class HR support. Manage employee inquiries via ticketing (JIRA) and maintain the People Portal knowledge base for self-service. Execute transaction work such as contract creation, amendments, termination letters, and certificates. Keep employee records accurate in HRIS (Workday) and support operational excellence through projects and process improvements.
Location: Berlin
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact for employees, advising on policies and procedures to ensure a best-in-class experience.
  • •Handle employee queries through the ticketing system (JIRA) and maintain the People Portal knowledge base for self-service.
  • •Execute transaction-based HR services including employment contract creation, amendments, termination letters, and certificates.
  • •Maintain accurate employee data in HRIS (Workday) to ensure payroll and other stakeholders have correct preparatory information.
  • •Work independently on standard operations while collaborating with other People Operations teams and stakeholders; contribute to operational People projects and process improvements.

Pay and Benefits

Perks:Paid LeaveLearning BudgetGym MembershipLife InsurancePension

Key Requirements

  • •Recent graduate or at least 6 months of work experience in People Operations, HR, Business Administration, or a similar field.
  • •Ability to work independently, prioritize effectively, and operate in a high-volume, process-driven environment.
  • •Strong system orientation with proficiency in HRIS systems such as Workday, PeopleSoft, or SAP.
  • •Hands-on experience with ticketing/CRM systems such as JIRA, ServiceNow, or Salesforce, and comfort managing work within a queue.
  • •Strong attention to detail and ability to translate complex policies into clear guidance for employees.
Skills:IndependencePrioritizationAttention to detailCommunicationTeam spirit
Languages:EnglishGerman
Tech Stack:WorkdayPeopleSoftSAPJIRAServiceNowSalesforceHRISTicketing

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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