Omnea

1 day ago

Head of Customer Value

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the expansion and retention motion for enterprise accounts by building and running the Customer Value function from scratch. Lead Customer Value Leads directly, close upsell deals, and create the commercial playbook (deal reviews, QBR frameworks, expansion strategies). Drive ROI-focused executive conversations and churn prevention while mentoring talent, hiring as the team scales, and feeding insights into the product and revenue roadmap.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Own upsell and expansion across the enterprise base, including weekly deal reviews and stepping into high-stakes opportunities to close deals.
•Build the customer value playbook (deal cadences, multi-threading strategies, QBR frameworks, and expansion playbooks) from scratch.
•Develop ROI-driven QBR frameworks with Customer Experience and Product leadership so executive sponsors clearly understand value delivered.
•Directly lead Customer Value Leads, coaching them commercially, raising standards, and hiring as the team grows.
•Partner with Product on the feedback loop by surfacing expansion opportunities, flagging friction, and helping pre-sell new modules before launch.

Key Requirements

•8+ years in a senior commercial or customer leadership role, with 3+ years leading a function (as an IC and leader).
•Hands-on experience driving renewal negotiations and expansion-heavy, enterprise, high-stakes account management.
•Experience owning NRR targets and applying levers like retention, upsell, multi-threading, executive relationships, and value articulation.
•Proven record building, scaling, and leading high-performing commercial teams from early stage to growth.
•Strong executive presence and communication skills to influence senior stakeholders (ideally including CFOs, Legal, or Procurement).

Experience:8+ yearsEnterprise softwareEnterprise accountsB2BCustomer leadershipGTM

Skills:Commercial leadershipPlayer-coachingStakeholder managementExecutive communicationDeal execution

Company Brief

Omnea

Omnea is an AI-native procurement and supplier relationship management platform that automates intake, vendor onboarding, risk checks, approvals, and sourcing to centralize supplier data and improve spend control for enterprise customers.

Industry: Procurement Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.9

Website LinkedIn Glassdoor

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Omnea

1 day ago

Head of Customer Value

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Own upsell and expansion across the enterprise base, including weekly deal reviews and stepping into high-stakes opportunities to close deals.
•Build the customer value playbook (deal cadences, multi-threading strategies, QBR frameworks, and expansion playbooks) from scratch.
•Develop ROI-driven QBR frameworks with Customer Experience and Product leadership so executive sponsors clearly understand value delivered.
•Directly lead Customer Value Leads, coaching them commercially, raising standards, and hiring as the team grows.
•Partner with Product on the feedback loop by surfacing expansion opportunities, flagging friction, and helping pre-sell new modules before launch.

Key Requirements

•8+ years in a senior commercial or customer leadership role, with 3+ years leading a function (as an IC and leader).
•Hands-on experience driving renewal negotiations and expansion-heavy, enterprise, high-stakes account management.
•Experience owning NRR targets and applying levers like retention, upsell, multi-threading, executive relationships, and value articulation.
•Proven record building, scaling, and leading high-performing commercial teams from early stage to growth.
•Strong executive presence and communication skills to influence senior stakeholders (ideally including CFOs, Legal, or Procurement).

Experience:8+ yearsEnterprise softwareEnterprise accountsB2BCustomer leadershipGTM

Skills:Commercial leadershipPlayer-coachingStakeholder managementExecutive communicationDeal execution

Company Brief

Omnea

Industry: Procurement Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.9

Website LinkedIn Glassdoor