Client Services Representative

Trane Technologies
Arizona
Workplace: HybridFull timeUSD 56,936.66 - 82,809.99Function: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: certificationSkills: ["Customer orientation","Service focus","Relationship building","Problem solving","Critical thinking","Self-starting initiative","Financial acumen","Collaboration","Adaptability","Results orientation","Effective communication"]

Manage customer service agreement renewals and deliver quotes for assigned portfolios, driving retention and growth. Prospect for additional non-agreement opportunities and support T&M and quoted job pull-through with estimating. Lead account management activities including account profiles, strategies, service delivery planning, customer visits, and financial performance monitoring with corrective action. Partner with sales and account teams to expand scope, improve satisfaction, and ensure contractual obligations are met.

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Trane Technologies
Trane Technologies
3 days ago

Client Services Representative

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage customer service agreement renewals and deliver quotes for assigned portfolios, driving retention and growth. Prospect for additional non-agreement opportunities and support T&M and quoted job pull-through with estimating. Lead account management activities including account profiles, strategies, service delivery planning, customer visits, and financial performance monitoring with corrective action. Partner with sales and account teams to expand scope, improve satisfaction, and ensure contractual obligations are met.
Location: Arizona
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by executing service agreement renewals and providing quotations.
  • •Drive retention and growth for an assigned customer portfolio, identifying and executing additional service opportunities.
  • •Prospect for other non-agreement customers using methods such as cold calls, lead linkage, and quick quotes; manage lead follow-up.
  • •Support proposal pull-through by working with the estimating team and delivering proposals within required timeframes.
  • •Manage account plans and monthly financial reviews, responding to customer inquiries within 24 hours and developing correction plans for underperforming agreements.

Pay and Benefits

Salary: USD 56,936.66 - 82,809.99
Perks:Health Insurance401k MatchPaid LeaveTuition AssistanceAdoption AssistanceFertility Coverage

Key Requirements

  • •Certificate/degree from a college or technical school plus 2 years related experience, or a high school diploma/GED plus 3 years related experience.
  • •Strong customer orientation with focus on service and relationship building.
  • •Ability to solve problems and think critically, especially under situational pressure.
  • •Effective communication in person, by phone, and in writing; proficiency with phone/voicemail, computer, and office equipment.
  • •Valid driver’s license and ability to travel to customer site meetings as required.
Experience:2+ years
Education:Certification / Diploma
Skills:Customer orientationService focusRelationship buildingProblem solvingCritical thinkingSelf-starting initiativeFinancial acumenCollaborationAdaptabilityResults orientationEffective communication
Licenses:Valid driver’s license
Tech Stack:Salesforce

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn