Philips

3 weeks ago

Customer Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead end-to-end consumer research and insights to shape product, service, and customer experience decisions. Act as the voice of the consumer by turning feedback, ratings, and experience metrics into actionable improvements. Partner with cross-functional global agile teams to design onboarding and support journeys, drive consistent experiences, and establish launch-readiness benchmarks and continuous improvement across the product lifecycle.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead end-to-end consumer research and insights initiatives by creating project plans, test strategies, and success criteria aligned to business objectives.
•Identify customer needs, pain points, behaviors, and experience gaps and use feedback and experience metrics to improve satisfaction and outcomes.
•Partner with cross-functional global agile teams to develop consumer-facing content, onboarding experiences, and support journeys across the product lifecycle.
•Drive successful product and service launches by setting benchmarks, consumer targets, and launch-readiness plans with timely stakeholder execution.
•Champion continuous improvement by challenging existing processes and implementing more efficient, standardized ways of working while balancing innovation, operational excellence, and medical device compliance.

Pay and Benefits

Salary: USD 129,000 - 205,000 annually

Perks:Paid Leave401kHsaEquity

Key Requirements

•2+ years managing consumer care communication tools for high-volume consumer products, including supporting development, launch, and lifecycle management of physical products.
•Understanding of the product development lifecycle and ability to translate consumer insights into recommendations that improve customer experience and business outcomes.
•Experience with digital products, global best practices, and navigating ambiguity in fast-paced, evolving environments.
•Bachelor’s or master’s degree in a Design discipline, Computer Science Engineering or similar, or 6+ years of related experience in lieu of a degree.
•Strong communication, presentation, and stakeholder management skills with the ability to influence and collaborate across all levels of the organization.

Experience:2+ years

Education:

Skills:CommunicationPresentationStakeholder managementData-driven recommendationsContinuous improvementCross-functional collaboration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

3 weeks ago

Customer Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead end-to-end consumer research and insights initiatives by creating project plans, test strategies, and success criteria aligned to business objectives.
•Identify customer needs, pain points, behaviors, and experience gaps and use feedback and experience metrics to improve satisfaction and outcomes.
•Partner with cross-functional global agile teams to develop consumer-facing content, onboarding experiences, and support journeys across the product lifecycle.
•Drive successful product and service launches by setting benchmarks, consumer targets, and launch-readiness plans with timely stakeholder execution.
•Champion continuous improvement by challenging existing processes and implementing more efficient, standardized ways of working while balancing innovation, operational excellence, and medical device compliance.

Pay and Benefits

Salary: USD 129,000 - 205,000 annually

Perks:Paid Leave401kHsaEquity

Key Requirements

•2+ years managing consumer care communication tools for high-volume consumer products, including supporting development, launch, and lifecycle management of physical products.
•Understanding of the product development lifecycle and ability to translate consumer insights into recommendations that improve customer experience and business outcomes.
•Experience with digital products, global best practices, and navigating ambiguity in fast-paced, evolving environments.
•Bachelor’s or master’s degree in a Design discipline, Computer Science Engineering or similar, or 6+ years of related experience in lieu of a degree.
•Strong communication, presentation, and stakeholder management skills with the ability to influence and collaborate across all levels of the organization.

Experience:2+ years

Education:

Skills:CommunicationPresentationStakeholder managementData-driven recommendationsContinuous improvementCross-functional collaboration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn