VP - CRM (AI)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 8+ yearsEducation: mastersSkills: ["Leadership","People management","Stakeholder collaboration","Product mindset","Continuous improvement"]

Design and deliver AI, automation, machine learning, and software solutions across the CRM lifecycle to speed up customer communications. Partner with business, technology, data, and stakeholders to enable AI-driven personalization and streamlined processing. Own end-to-end CRM delivery, translating business goals into roadmaps and measurable value. Lead a high-performing engineering team, set delivery standards, and drive agile execution with clear outcomes.

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FursaFursa
HSBC
HSBC
1 month ago

VP - CRM (AI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Design and deliver AI, automation, machine learning, and software solutions across the CRM lifecycle to speed up customer communications. Partner with business, technology, data, and stakeholders to enable AI-driven personalization and streamlined processing. Own end-to-end CRM delivery, translating business goals into roadmaps and measurable value. Lead a high-performing engineering team, set delivery standards, and drive agile execution with clear outcomes.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Sr. Director level

Key Responsibilities

  • •Design and develop AI, automation, machine learning, and software solutions embedded into the CRM delivery lifecycle.
  • •Partner with business, technology, data, and other stakeholders to deliver CRM capabilities that improve customer experience and delivery efficiency.
  • •Lead end-to-end CRM customer communications delivery, creating roadmaps and delivery plans with measurable benefits.
  • •Lead and develop a high-performing engineering team by setting the solution roadmap and delivery standards.
  • •Provide technical direction and enable onshore/offshore collaboration with outcome-based accountability.

Key Requirements

  • •8+ years of development experience across AI, automation, machine learning, software engineering, CRM, data analytics, and/or transformation.
  • •PhD or Master’s degree in AI, data science, mathematics, statistics, computer science, or related quantitative fields.
  • •Ability to design scalable, enterprise-grade solutions with a product mindset to solve complex business problems and drive continuous improvement.
  • •Strong hands-on technical capability in coding/prototyping with deep knowledge of AI/GenAI and emerging technologies.
  • •Proven leadership and people management experience building engineering teams and delivering in an agile environment.
Experience:8+ yearsBankingFinancial servicesCRMAIMachine learningSoftware engineering
Education:Master's in AI, data science, mathematics, statistics, computer science, or related quantitative fields
Skills:LeadershipPeople managementStakeholder collaborationProduct mindsetContinuous improvement
Tech Stack:AIAutomationMachine learningSoftware engineeringCRMData analyticsGenAIAgile

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn