VP - CRM (AI)

Design and develop AI, automation, and machine learning solutions embedded into the CRM delivery lifecycle to accelerate speed-to-market. Partner across Business, Technology, Data, and stakeholders to deliver AI-driven CRM capabilities that improve customer experience and delivery efficiency. Lead end-to-end CRM customer communications planning and execution, translating goals into roadmaps with measurable value. Manage and develop an engineering team, setting delivery standards and enabling onshore/offshore collaboration in an agile environment.